cant request for credit withdrawer

Hello, can anyone help.

i noticed users cant withdraw the money sent to them, admin sent money to a user and he cant withdraw the money. please watch this video. secondly I'm not cleared with the "balance" and the "cleared balance" in the credit section when requesting for a withdrawer.

again i tried to withdraw from the cleared balance and it say it was successful but the credit was not deducted from the one i have, my cleared balance still remain the same and again there was where i could see that the transaction is pending, and again the admin could not see user request except for the email sent. you can watch the video

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    • Clearing period is 30 days before received credits can be withdrawn.

      Minimum amount is 500 credits and remaining balance after withdrawal should be 100 credits.

      This means you need to at least have 600 credits in the cleared balance.

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