Cron jobs not working for video conversion

We are running a dedicated server from TMD hosting. For some reason the cron job doesn't seem to be working to convert videos. We've had TMD tech confirm everything is set properly on the server side with FFMPEG so I'm assuming the cron isn't triggered. Can someone please confirm the cron script that should be added for video conversion. Thanks.

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    • So I've looked thru some of the similar postings. Running Una 13 (which on hindsight was probably a mistake). How hard is it to revert to a stable version? Outside of that I've confirmed CRON is working and the sys_transcoder_queue and uploaded videos make it there but, after staying as pending for a period of time, end up showing as failed. Any input on how to resolve this is welcome (or if its an UNA 13 bug, how to revert to a stable version).

      • Hello @Everquin, LLC !

        May you plz check if the option "Remote video transcoding (requires special setup)" (Studio->Developer app) is enabled now? If yes, then try to disable it. If it will not help, then plz provide me your UNA studio and CPanel access via Messenger.

        • The issues were resolved. In case anyone else is having similar challenges maybe this information will help.

          Thank you for your patience up until now.
          We are glad to inform you that we have successfully managed to resolve the experienced issue.
          It appeared that the issue was caused due to the following two reasons:
          there were disabled functions of the PHP 7.4 version causing the cron job to not load properly
          the Imagick PHP extension was not installed for PHP 7.4.
          We have adjusted the settings as well as installed the Imagick PHP extension and can confirm that the videos are now being properly processed and converted. We have uploaded a test video that you can check when logging into your account to verify.
          Please, do not hesitate to update us if we can be of any further assistance.
          Best Regards,
          Peter Hensley
          Technical Support Team

          • Thnx! I guess it would be very useful example in similar cases.

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