Videos on ads converting for ever.

Helo, 

It's been over 2days now. some of my users created ads on my website. It's has not been visible on the  Ads homes. image_transcoder.php?o=sys_images_editor&h=1148&dpx=1&t=1680178725

below is the message it displayed "Ad will be published as soon as video is converted" the video uploaded is less than 3minutes and it is mp4 format. and it is over 2days. Please what can be done.

Please how  can one help with this

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