Hi, one of our member has a problem - on top of the page where it is an icon for Messenger there is always displayed as "1" unreaded message:
I switched to his profile as administrator and checked his lots and non of them shows as unreaded. I have restarted jot_server and cleared cache....
So, I wonder where to find and correct the miscounting in DB (mysql) ? I couldn't find the relations or mapings between lot numbers, member ID, Profile ID....
Can someone help me?
Comments
This happened to us last year. We had to have the UNA team get into our server and fix it.
Hello @Baloo ,
It was fixed. Let me know please you still have any problems with Messenger.
There is still problem with that. (UNA ver. 12)
We have a member who deleted all his messenger messages but he still have an notification like 2 unreaded messages....
The relation between his profile_id from table sys_accounts and then in a table "bx_messenger_jots" gives me no clue.
Can someone explain this relations or how to find unreaded messages count for some profile?
Thank you
Hello!
Problem is in bx_messenger_unread_jots table. It may occur when member's info has been removed in wrong way. It should not occur in latest Messenger version.
So, to fix the problem you need to remove record in bx_messenger_unread_jots where user_id is profile id of the member with the bubble problem.