Hello guys, my video file not processing. So, I ask my hosting company to fix the problem. They try all what they can do and they come out with this. I am pasting what they email to us. Anyone can help me with this please. I have to fix this ASAP. So, please read below“We have reviewed the reviewed your application in detail and here are the changes we have performed up until now:We have enabled exec() and shell_exec() in the PHP-FPM Configuration file for your website, as both of those PHP Functions are required for FFMPEG Commands to be executed server-sideWe have changed the permissions of the internal ffmpeg.exe file of your UNA Application to 777 so it has full permissions for all User GroupsWe have modified the Cron Job that is being executed to a different PHP Binary, as it seems that the current path that is set is not correctly executing the command, and now it is the following:/opt/cpanel/ea-php56/root/usr/bin/php [path to UNA]periodic/cron.phpUpon attempting to execute the Cron Job, in order for it to start processing the Videos, the following error message in the coding of UNA's Video Transcoder appeared:Fatal error: Call to a member function getDb() on boolean in [path to UNA]inc/classes/BxDolTranscoder.php on line 119Please note, however, that this is an issue with the core PHP Coding of that file, and resolving this issue is beyond our expertise as a hosting provider, therefore, we kindly ask you to forward this information to your developer so he can assist you in resolving this.Once this issue has been taken care of, the videos should start processing without any issues, as there aren't any server-side configurations that need to be taken care of.”What do I do next guys?Thank youSenthur
It appears that the written query is not suitable for this version of MariaDB:
1064 - You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near '%webm’ AND status IN(‘pending’, ‘processing’, ‘delete’)' at line 1
We have reviewed the MySQL Documentation in an attempt to locate what syntax should be used for your version of MairaDB (10.2.27-MariaDB) - to no avail.
You should possibly contact a database specialist or the team behind UNA, for the proper syntax that should be used for this version of MariaDB.
Additionally, we cannot be certain why this issue would occur, given that all server requirements for the UNA script are beyond covered.
I have VIP server. I having same problem too. It’s only happening after, upgrade too new version of UNI. I spend more than one month with TMD. They couldn’t fix this problem. TMD don’t have any idea about this. Waste of time with TMD. I reinstall fresh copy of 10.1 in new folder. That the solution for now. The video uploading good. And, don’t upgrade until find the new solution. Anyone know how to fix, please let me know. thank you guys
Will this problem with video uploads ever be fixed by UNA? I'm having the same problem and deleted my site since it was useless. Trying to start over but this is still a big problem. When a video is uploaded by anyone it gives the the error 500 message to all users on the site. No one can do anything until the video finishes uploading/conversion. That can take 5-10 minutes for a 30 second video, or even hours and sometimes days. I'm not a programmer. My host company said it's the UNA script that is exhausting the server resources that causes the error 500. What can be done to fix this? If it can't be fixed then I'll need to find another software to host a video site. Any ideas? Thanks
Is it possible to look at the latest messages from the error log of your server? If you have the 500 error then similar records should be there. It's very often when UNA isn't guilty due to the "features" of the server's environment.
If you on a TMD shared server, you can forget video conversion unless the video is a few seconds or minutes long. They should just come out and tell you that. But they don't.
Funny that a cheap smart-phone can convert and send short videos but a shared server environment at TMD cannot do it. They claim it ties up too many "resources". So they just stop the process without notifying you. If you go to the control panel, you can see where you were "limited."
I've run this a few times. If I go to Videos --> Manage. There are still a few videos in the list awaiting. I cannot remove them or delete them as the boxes are grayed out. I can only edit and submit which does nothing different.