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I am having some issues with videos, it's never converted successfully, hosting with TMD and on VPS for 6 months now. They (TMD) complained about mode-rewrite. Has anyone had this same challenge? Is it for UNA or TMD to resolve? I need to get this behind me.

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    • Please I need help and suggestions as quickly as possible. Alex T⚜️ Anton L LeonidS 

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      • Hello DeDiary !

        May you please specify this part "complained about mode-rewrite". Do they mean any custom mode or what?

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        • Hello DeDiary !

          May you please specify this part "complained about mode-rewrite". Do they mean any custom mode or what?

          Thanks LeonidS this was the response I received from TMD when I raised this issue with them in August 2020.

          Xxxxxxxxxx

          Hello,

          Thank you for the update and for your patience until now.

          We have to inform you that we have attempted to resolve the issue which you are currently experiencing with your website, regrettably, we were unsuccessful.

          During our investigation, we were able to determine that the reported issue is caused by mod_rewrite. We have double-checked and can confirm that this extension is installed and working as intended. However, your UNA website does not seem to be able to locate it for reasons which are unknown to us.

          We apologize for the inconvenience this may be causing, however despite our best efforts we were unable to resolve this issue.

          Please consider contacting UNA's respectful maintainers and developers so they can review this and provide you with additional information, as unfortunately, this is out of our area of expertise.

          Do not hesitate to contact us again, if we can be of any further assistance. Our team is 24/7 at your immediate disposal!

          Xxxxxxxx

          I have been monitoring to see if anyone else would raise same issue but none yet.

          Now I need the feature to work.

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          • Sorry I missed the proper description - it's mod_rewrite 

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            • I have same issues too.... video doesn't upload successfully anymore

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              • It seems they just found the only thing marked as "red" in the Studio->Dashboard->Server audit area - those things usually aren't connected. So if you have similar trouble with video plz PM me your UNA studio and Cpanel access.

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                • It seems they just found the only thing marked as "read" in the Studio->Dashboard->Server audit area - those things usually aren't connected. So if you have similar trouble with video plz PM me your UNA studio and Cpanel access.

                  Sent

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                  • Hi LeonidS I think the issue is beyond wrong permission of ffmpeg. This is the situation since you made correction.

                    image_transcoder.php?o=bx_froala_image&h=4715&dpx=1&t=1613544365

                    Still unsuccessful.


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                    • Any progress on this please LeonidS 

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