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Is there a way to speed up the video conversion process through third-party open-source software? I posted a video 18 hours ago and it is still "awaiting."

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    • Hello Jake Arsenault !

      Usually, such long processing means that something went wrong and the record about it may be tracked in the `sys_transcoder_queue` table. How to improve the speed of the video convert - first of all, it needs to increase in the PHP setting the values of the memory_limit and max_execution_time parameters, and in your MySQL - wait_timeout.

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      • How do I update these settings using UNA Pro Cloud? I don't know if I have access to the MySQL settings

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        • In this case, we're reviewing it, as UNA cloud has enough parameters. Plz provide me the name of the problem video in Messenger.

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