Hi, Yasin 

We are still investigating and I will update with more details, but the general situation looks like your subscription payment has been declined by the bank and the system sent 2 reminders, reattempting the charge 3 days later. That also failed, and the server was shut down, 5 days after the due date. Since we are allocating dedicated pay-per-hour cloud instances, we can't afford to run them beyond 5 days unpaid as of now. 

As for backups - automatic backups are created for an active server regularly, but if the server is wiped, same happens to its backups, as they're all part of one paid instance. We do have a courtesy pre-shutdown backup, which the system attempts to make before cancellation, but it's not guaranteed, as we are essentially copying your site to one of our own servers, which may be in different datacenter and depending on the size of your site it may time-out or fail to copy. That's what happened in this case.

I am very sorry about the outcome. We are looking at how we can prevent such situations from happening - reconfiguring the system to first shut-down after 3 failed payment attempts and schedule server wipe 5 days after that (10 days total) with more warnings. 

I will also message you directly to see what we can do to help to reconstruct what you've achieved with your site to date.