Comment to 'Una is safe?'
Comment to Una is safe?
  • I am very sorry about that Yasin - we should have made a better way of handling payment failure cancellations. I should point out that this is a case when the system worked as designed, and the pre-cancellation backups weren't meant to be a reliable failover mechanism, and in most cases, they are undesirable, as users actually mean to let the server to cancel when the payment isn't being made after repeated attempts. This is essentially signalling that the service is not wanted anymore, and there's not much we can do to prevent that. Additional time that it is allowed to run is complimentary, and we're limited in how long we can maintain it. 

    Even after we change the system, it will allow for the same period of unpaid activity and then a short period of suspended service - 10 days all up, but it is entirely up to the site operator to ensure they either update billing or backup the site to ensure the data is safe after the grace period. I hope this makes sense.