Comment to 'Una is safe?'
Comment to Una is safe?
  • This is certainly a PR nightmare for Boonex and UNA; especially with social media and how this can spread around the net in minutes.  This could hurt the bottom line.  The user said they wrote to Boonex to clarify.  OK Andrew, how often is someone commanding a support line; checking emails?  Is there a telephone number to reach someone?  My clients can both email and telephone me when they have issues.  10 days and bam you are gone?  Not good.  Andrew, you could have suspended the site, then you could have done an off server backup and kept that backup for 30 days before erasing the backup.  You could have sent a letter to the user as well before just deleting their content.  There are legitmate things that can cause a delay in communications; you have to allow for them.  Yes Andrew, you need to sit down with your team and get this mess straigten out ASAP.  And figure out someway to make the user happy before they start telling everyone on the net.  Offer a couple of months of free hosting perhaps.  Something.  Losing all the work, all the member contact info, all member content; that is a lot to lose and I can certainly understand the bad will Yasin  has now for UNA.

    • It is unfortunate indeed. Yet, note that:

      - The billing system sent notifications about failed payments and attempted 2 additional billings, 2 and 3 days apart.

      - The first contact on the issue was made only after the site went down, at which point we couldn't do anything.

      - The first reply to the issue from us was 6 hours after the first report. 

      - Off-server backups are being made, but this one has failed (timed out). We have very limited information on why it happened exactly, but we are increasing time-out limits and we may limit new deployments to the same datacenter where we have off-server backup instances.  

      - We have attempted to negotiate and help the user to rebuild the site.