Comment to 'RC12 Update Failure Issue'
Comment to RC12 Update Failure Issue

  • The attached is the latest report as I tried once again before this post.

    The following are the timeline of events on my website from October Till Date.

    1. The site was upgraded to RC11 on 20th October 2018

    2. My host notified me of intended plan to migrate my reseller plan to another server scheduled for 26th October that i should suspend any form of update on my website during the said time and I complied.

    They started and sent me a confirmation on completion some days after.

    3. I checked the server audit and requested they correct few settings as required for UNA which they did.

    4. All activities has been okay till this new release came and discovered I cant upgrade.

    Cant figure where this is coming from really.

    I never modified anything.

    • I tried to enable "Auto Update" and saved and it displayed "Setting successfully saved" but the next day I checked the setting appeared in Disabled Mode.

      After failed upgrade this settings is disabled by the system.

      My host notified me of intended plan to migrate my reseller plan to another server scheduled for 26th October that i should suspend any form of update on my website during the said time and I complied.

      It looks like after moving, your site files ownership wasn't set properly, this is the reason upgrade can't overwrite the files. You need to ask your hosting support to fix this problem, files must belong to the same user under which cron is run.