Yea i was getting that aswell from site ground to contact the developers for help site ground only had the 1 department dealing with every request then i found fast comet they have top notch service are fast reliable and have 10 dif support departments dealing with there own requests all dif departments have there own skills with fast commet you have what you need to manually install any software script and when you have problems with installation for example aslong as you have the files uploaded to your server they can help with the installation needs i think manual install requires you to do so but they can update other parts of the software if its not working for you