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We are handling email and support requests in order of priority. There is no 24 hour support (we do sleep and we do weekends). It is further limited with sites that not all of our team members feel comfortable working with.
Personal emails can take longer to reply as we handle specific issues first. Please slow down with your comments - this is not an acceptable way to express your dissatisfaction.
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Feel free to message me via the messenger here. It usually helps to bring the issue forward. Your report must have not made it through the queue of Monday tickets yet. It’s 5.30 in the morning here, so the team will only be able to look into it a bit later.
Thank you.
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We have experience with a few sites running 500-1200 online members. Some adjustments were needed and have been added to UNA 10 to improve performance, but nothing in the architecture prevents UNA from handling larger loads.
I’m trying to only rely on actual experience, but as soon as we have sites with millions of members to work with, we will adapt the system. It’s not so much a matter of current capability, but a matter of core architecture and readiness to improve.
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OK let's take this offline so no one sees his bad your service is and how ineffective a leader you are. Stay tuned everyone I'll post the outcome here anyway.
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