Ahhh, thank you sir. Good eye. The help from both of you is much appriciated. I am now a full member ;) 

1. you have a standard account go to your profile then scroll down till you see your membership where it says standard from there you should have the option to upgrade it costs $12 a year this cost is to prove your a genuine person and not something like a spam bot

2. your website name at this page >> https://una.io/page/my-sites >> Keys and Secrets

the site has to be as it was typed out in the installation for example if your site was typed out like this https://www.MySite.com it would have to be typed out this way in the Keys and Secrets section if it was typed out like this https://www.mysite.com then you would type this out notice the difference with the upper case letters these keys/secrets website urls are case sensitive 

Winner winner chicken dinner. Thanks for this info i was having the same problem to. Just check the install email and use the url listed there that doesn't end in /studio and it will work. Not sure step one is needed i did that first and that did not resolve the resolve was step 2 as i had www.site.com instead of site.com.