TMDhosting coped out:

Our expertise does not extend to in depth customization of the application itself, you would need to contact a developer who would be able to further assist you with this.

Considering this, we believe that it would be best to contact an expert developer with a better understanding of this concern.

I thought of uninstalling it and manually installing but if roonster manually installed and has the same problem, I feel it would be a waste of time