you can its easy to add custom profile info slots of all kinds but cant explain it too well right now as i cant get onto my site right now i set up a custom profile question wich is a 4 digit pin this is the users security pin when contacting support for any reason support can ask for that pin that only admins can see the user cant they just remember it so we know we are talking with the account owner and not a hacker set it up on org profiles for now