A few words about integrations.
We see UNA as an "integration framework", and so the integrations like Mailchimp, Intercom, RocketChat, GTM, etc. are very important and welcome. We plan to bring more and more of them as part of the UNA feature advancement. On the other hand, we do not see them as an absolute answer to every challenge. Whenever there is a strong demand for a feature we will include it as part of the system or in CoreApps or PowerApps.