Welcome Message

Hello everybody,

What do you think for a Studio customized welcome message from Messenger for each new member? I guess it will be nice...

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Replies (15)
    • Its a great idea 😀 

      • I think it may confuse people, since actually it isn't a real message and if member replies to the welcome message then nobody replies him back. It's better to use some 3rd-party module which shows some popup to the user when user joins the site.

        • No Alex I dont think it will  confuse people if the message comes from one of the admin accounts of the site.
          Normally they will not reply a welcome message, but in case of a need they will already have a contact which will be handy for them.

          • I think it isn't correct to use messenger this way, there are other ways to welcome the user.

            • Hello Cem, if I can afford there is a perfect AQB module to do that. I use it to welcome, and ask the member to complete his profile in order to make the valdiation of his account a priority.

              • Thanks Baloo this is really beneficial.

                But also I am insisting to have this welcome message through messenger to start the initial contact with site administration and users.

                İt's not difficult to send to messenger from code we will do it, no problem :)

                • There is also a plan to release and further improve the Attendant module for onboarding - initial suggestions on who to follow and custom messages. 

                  While automating the Messenger May be useful we’d rather reserve it to the point when we can integrate a coonversational bot. 

                  •  I would also like to send new members a welcome message. I wanted to use AQB Reminders to do so but there in no option to show only once.

                    Andrew Boon  will this Attendant module be released with UNA 11 and when do you expect UNA 11 to be released?

                    • We will be reviewing UNA 11 feature list early next week and will announce timing right after. Improved onboarding is part of the plan and Likely to include the Attendant app. 

                      • As far as a New user Welcome message I would love to see a popup that I could  immediately display after a person joins. 

                        I would use AQB Soft's Reminders app but it doesn't have an option to display only once.

                        • AQB Soft could you add a 'one time only' check box within the Reminders Module, so we can use it as a one time welcome message? 

                          I am slow enough that I am able to send a custom PM to new members, but it will not work long term. I agree that a solution is needed for a welcome message. Although I prefer messenger so there is a log and they can respond as needed.

                          • Ok, we will add this as an option in the nearest update.

                            • until somebody develops a solution an easy way to have a messenger welcome message:

                              • Assign a support profile, this profile will be sending the welcome message and will continue to provide support to the users.
                              • Add a field to sys_accounts table like "welcomemessagesent" default to 0.
                              • create a php (or your prefered language) code to scan the UNA database for new accounts with email/phone confirmed and welcomemessagesent=0
                                with your code for each new user:
                              • add a new record to messenger lots table
                                id: leave empty
                                title:leave empty
                                url: leave empty
                                type:2
                                created: unix time stamp
                                author: your support profile id
                                participants: the new accounts profile id","support profile id
                                class:custom
                              • For your message to the user add a new record to messenger jots table
                                lot_id: from the previous table
                                message: your nice message
                                created: unix time stamp
                                user_id: your support profile id
                                new_for: new users profile id
                                edit_by:0
                                last_edit:0
                                from the systemaccounts table make welcomemessagesent :1
                              • put your code to a cron job.
                                This algorithm will welcome new users and provide them a support account that they could contact for future needs.
                                For a crowded UNA site it is better to trigger the welcome message as soon as the phone/email is confirmed instead of a cron job.

                                Ps: if you don't want your current users to get this message set them to welcomemessagesent 1 before the first cron job.

                              • Hello Cem,

                                You description about how to add new patirictipant to the talk is very precise. This solution may be good when new member opens the main messnger page and have no talks yet, then the latest exsited and updated talk with this member will be loaded automatically. 

                                We had plans to add bots to the messnger, it maybe more interesting for support issues.

                                • Hi Alexey.

                                  Even if they open and started a chat in between before the Cron works, isnt it enough to use new for field to show the welcome message as a new message?

                                  And to send further automated support messages to that user, yes it will be needed to find the lot id that previous talk has started and use it for the new messages, that way the new message will be seen after the old messages in the same talk ;)

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