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Upgrade Full Release Cycle Problems

I have made a lot of comments about the full upgrade release issues for a client and for others as well.  Can I please get the attention of Andrew Boon and his developement team for a very serious discussion?  I will be more than happy for this discussion to be in private in case there may be a feeling of embarrassment; which there shouldn't be.

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Replies (62)
  • Hi Will. So, so sorry about your site. There is no more sickening feeling than to see your project become inaccessible to potential users - some who might never return. Please update us when you are back online. And let us know what went wrong. Thank you.

    • Will Monte Geek Girl 

      I've checked all specified issues, some were bugs (tickets were created) some were just a configuration. Also somebody changed couple of settings in Developer module which cause some issues - these settings must never be touched if you don't know what you are really doing.

      • Ok, thank you!

        • Alex T⚜️ Did you go to the links I provided?  In one of them Leonid S specifically stated that the missing language key was in 9.0.8; "This key has appeared in 9.0.8 version." However, Will never had a 9.0.8 update.  Also the "Update" is still not in the Add Content section of Studio; https://una.io/page/view-discussion?id=4056


          • I just checked myself now and yes your correct GG, i could not check last night cause i was working.

            • I've checked all links you've provided, the one where Leonid replied I can't check, because there is no such issues on other upgraded sites and on Will's sites it's fixed already too.

              • I've checked all links you've provided, the one where Leonid replied I can't check, because there is no such issues on other upgraded sites and on Will's sites it's fixed already too.

                You are misunderstanding the nature of the question.  Leonid MANUALLY added the key to Will's site as he stated in the link, so of course it is already fixed.  Fixing issues is NOT the question.  The question is missing updates.  Leonid stated explicitly in the post that the key was added during update 9.0.8.  As I stated explicitly Will did not have an 9.0.8 update.  It never appeared in studio, it was never applied because it never appeared for Will to update.  That is why Will doesn't have the "Update" content type in Add Content in his studio because he never got the update that contains that item.  Missing updates, I think, because I don't have access to the Boonex update server to see what is there, is the cause of all of WIll's problems.  He went from 9.0.1 to 10.0.1 without all the updates that was between.

                So, let me copy and paste from above so it is presented again:

                All this points to me that the updates was missing from the non beta update path.  Now, do updates disappear if a new update occur?  Could that be why they are missing?  If an update say, 9.0.3 is put in place, will update 9.0.2 disappear from the studio?  Or is it possible that they were never placed into the non beta update stream at all?  Only the developers can answer this.  Here is the update log to show that no updates were applied between 9.0.1 and 10.0.0

                --------- 2019-08-31T01:54:07+00:00
                9.0.1-10.0.0 upgrade will be applied
                Files permissions are ok and can be overwritten
                Files copying successfully completed
                Deprecated files were successfully deleted or there is no files to delete
                System files hash was successfully updated
                System SQL script was successfully executed
                The following languages will be affected for system:
                - No languages will be affected
                System after update custom script was successfully executed


                --------- 2019-09-24T08:40:02+00:00
                10.0.0-10.1.0 upgrade will be applied
                Files permissions are ok and can be overwritten
                Files copying successfully completed
                Deprecated files were successfully deleted or there is no files to delete
                System files hash was successfully updated
                System SQL script was successfully executed
                The following languages will be affected for system:
                - No languages will be affected
                System after update custom script was successfully executed

                • Leonid wasn't quite correct when he was referring to 9.0.8 version, he means English module update, since all languages updates are in corresponding modules, not in system update. So system update usually don't touch language keys. So I hope it's clear now.

                  I've answered in this thread regarding this case - https://una.io/page/view-discussion?id=3721

                  • OK, thank you for your help AlexT.  If I understand correctly, there were no upgrades between 9.0.1 and 10.0.0.  I don't understand why WIll has so many missing components but I think I have a way of repairing the mess that occurred when Will upgraded from 9.0.1 to 10.0.0.

                    Again, thank you for your help; it is appreciated.

                    • Hey Canine Domesticus , site was not down, it's just that some language keys broken and some other minor hiccups, "hopefully."

                      • You are welcome, Geek_Girl. All intermediate updates between 9.0.1 to 10.0.0 was consolidated into one 9.0.1-10.0.0 update, so it shouldn't be the same as upgrading between all betas, also modules updates (including templates and languages) are separate, and after ONE 9.0.1-10.0.0 system updates you need to apply MANY modules updates for the same modules.

                        • Alex T⚜️ i know you answered this question is it possible to have same items on 2 different system name. They are the same in add content and create post under navigation. I just cant find this menu shown in the attached picture.

                          image_transcoder.php?o=bx_froala_image&h=2447&dpx=1&t=1573881589

                          • Studio>Navigation>Items>System>Add Content 

                            • Correct Tim Burleigh , but if you see in picture, group and event are enabled, but the don't show on the add new block

                              image_transcoder.php?o=bx_froala_image&h=2448&dpx=1&t=1573882360

                              image_transcoder.php?o=bx_froala_image&h=2449&dpx=1&t=1573882422

                              • Strange! Have you tried deleting the block and then adding it again? 

                                • No, what's even more weird the items in add content are the same as in create post

                                  • That is weird. 

                                    • I have disabled all of those items and gone with the icons at the bottom. I like the look better. See screenshot.

                                      • Correct, but if i change icons i don't think it will work cause the menus are different

                                        • "Add Content" and "Create Post" use the same menu set, if you need to have different menus then you can create own menu set for "Add Content". However there is some difference between "Add Content" and "Create Post" - "Create Post" is for content modules only, so there so such items like Groups, Spaces, Organizations - these items are removed  programmatically and it can't be changed in menu builder.

                                          • I added the additional icons at studio>navigation>items>timeline>form attachments

                                            • Ok, but i can't find any system name that has those actions so i can enable or disable those links.

                                              image_transcoder.php?o=bx_froala_image&h=2450&dpx=1&t=1573883642

                                              • I can't even disable them cause i can't find them

                                                • The items you are pointing to in the post can be found in Studio > Navigation > System > Add Content. You can re-order them there, enable/disable, etc. Not sure what it is you are wanting to do though. 

                                                  • Chris when I get home bro, I will point out why I have different content on add content then the actual add new block.

                                                    • Correcting the files will be easy.  Not sure how to tackle the database yet.

                                                      • Will Monte What Alex T⚜️ is stating is that the system itself puts the necessary links in that menu (Add Content) you are looking at. You do have some control over it in re-ordering the icons and disabling some, but the main part of add content is done by the system itself. They show up in the menu when modules are enabled to allow you to "Add Content" in the Groups, Spaces, and Organizations module. The Create Post by default menu is allowed its menu links from the system since it's designed for creating a discussion, posting a photo, video, poll, etc.

                                                        • Ok Chris if you look at the picture of add new, the group tab or link is not there, but on the screen shot attached to this post, it shows enabled also event. Ads are not even shown in add content.

                                                          • Will Monte send me a PM with Operator Access so I can check it out. We can chat there. 

                                                            • Ok, give me a minute

                                                              • Will Monte After looking at your site, checking a few things in the Studio/Backend, it seems there are quite a few issues going on with things such as duplicated navigation menus, modules that "seem" to be installed/activated but do not appear anywhere in your site, messenger not connecting, menu re-ordering not taking affect and/or modules not showing in the Add Content, etc. 

                                                                Unfortunately, I am having a hard time trying to decipher the possibilities of what could be happening. I can always try to help but, I am not sure what else I can do except assist you in staring over if that is even a possibility for you. 

                                                                • Thank you!

                                                                  • I honestly don't know what to do

                                                                    • I don't want to sound negative but I still question the upgrade because I have read a few other reports where people had trouble with the 9.0.1 to 10.0.0 upgrade; they upgraded and things broke.  However, that does not matter because this is where we are and I have been told that the upgrade is fine.  It is not worth debating since that does not fix Will's site.  To repair Will's site means that I have to try and repair the damage to the database structure or he loses all content and work he has done to date not to mention all the member's content disappearing.  Reverting to 9.0.1 wouldn't be an answer if the 10.0.0 update is flawed because it would mean that Will's site will never be able to upgrade pass 9.0.1.  I have never been a fan of auto upgrades on any platform or device.

                                                                      • You can turn off the Auto Updates in Studio > Settings > System > Site Settings and remove the checkmark from "Enable auto-update". 

                                                                        • It's all good in da hood, eventually it will get resolved. I'm in no rush Geek Girl 

                                                                          • You know Will Monte , there is a way you can fix this once and for all....LOL


                                                                            • LOL.......i have been close...lol

                                                                              • You can turn off the Auto Updates in Studio > Settings > System > Site Settings and remove the checkmark from "Enable auto-update". 

                                                                                Yes, I know.  Also, you have to click on the update to start the process.  If there is an update patch that one can download and do manually instead of this invisible thing, I haven't been able to find it.  It is not listed here on UNA, it is not listed on Githhub that I can find.  We have no idea what is going on when it is coming invisibly through the ether; no script we can see, no sql that we can examine.  That is what I meant by these auto updates and that is why I don't like them.  If I had an update that I could examine the actual script, the actual sql queries performed on the database, it would help me a lot to know what was done to Will's site.

                                                                                • Andrew Boon or Alex T⚜️ do you guys have any suggestion regarding my issue?

                                                                                  • Will work on this today. Please hang in there. 

                                                                                    • That's cool, I'm patient and have been. Just want to see my site fixed brother. I'm OK with waiting, it's all good.

                                                                                        • Andrew Boon or Alex T⚜️ do you guys have any suggestion regarding my issue?

                                                                                          I don't understand what you are referring to, since it was mentioned several issues here, also all your issues specified in this post has been resolved, if you still have some problems please add reply here with links to new topics (or old topics) with full description of the problem, so we'll be able to help you.

                                                                                          • I don't want to sound negative but I still question the upgrade because I have read a few other reports where people had trouble with the 9.0.1 to 10.0.0 upgrade; they upgraded and things broke.  However, that does not matter because this is where we are and I have been told that the upgrade is fine.  It is not worth debating since that does not fix Will's site.  To repair Will's site means that I have to try and repair the damage to the database structure or he loses all content and work he has done to date not to mention all the member's content disappearing.  Reverting to 9.0.1 wouldn't be an answer if the 10.0.0 update is flawed because it would mean that Will's site will never be able to upgrade pass 9.0.1.  I have never been a fan of auto upgrades on any platform or device.

                                                                                            I've checked Will's site and I don't see anything broken, there were several incorrect settings which could affect on some functionality and I've corrected them several days ago. The rest looks ok. Also we need very clear description of the problem.

                                                                                            Will Monte you will save tens of people hours of time if you spent 10-20 minutes to describe your problem in details with screenshots and then read suggestions of other people very carefully since they provide really good advices. 

                                                                                            • I don't want to sound negative but I still question the upgrade because I have read a few other reports where people had trouble with the 9.0.1 to 10.0.0 upgrade; they upgraded and things broke.  However, that does not matter because this is where we are and I have been told that the upgrade is fine.  It is not worth debating since that does not fix Will's site.  To repair Will's site means that I have to try and repair the damage to the database structure or he loses all content and work he has done to date not to mention all the member's content disappearing.  Reverting to 9.0.1 wouldn't be an answer if the 10.0.0 update is flawed because it would mean that Will's site will never be able to upgrade pass 9.0.1.  I have never been a fan of auto upgrades on any platform or device.

                                                                                              I've checked Will's site and I don't see anything broken, there were several incorrect settings which could affect on some functionality and I've corrected them several days ago. The rest looks ok. Also we need very clear description of the problem.

                                                                                              Will Monte you will save tens of people hours of time if you spent 10-20 minutes to describe your problem in details with screenshots and then read suggestions of other people very carefully since they provide really good advices.

                                                                                              Ok, now i have time to reply to your poor and uneducated remark. I have been very nice here in UNA trying to help those new users so they won't become frustrated due to some unattended questions that are posted here in UNA. I was trying to avoid any negativity, but now i'm PISSED. For you to come out and mention " save tens of people hours of time if you spent 10-20 minutes to describe your problem in details with screenshots and then read suggestions of other people very carefully since they provide really good advices," is a very uneducated and easy "Cop out!" I have posted tons of screen shots and have explained it very "thoroughly." Still my questions have not been answered to me on why i have duplicate items in system name. Maybe if i were to enlarge all my screenshots bigger you can see what i been trying to describe after the last upgrade. You seem to be the only one Alex T⚜️ to deny what i been trying to explain. I did not want to go this route, but you continue to walk with one eye open and the other closed. Please i DO NOT want to start a verbal dispute here, it's on an open thread and i don't want to leave any negative on the UNA site cause i do believe it has a lot of potential. So again i have the same items on add content and create content, i can not seem to locate the menu for the links provided in the attached picture. I'm also including ANOTHER screen shot of a key that has not been fixed and i have mentioned it before. So are we going to have to act like children and post sarcastic phrases/words or are we going to man up and continue to help each other out?

                                                                                              image_transcoder.php?o=bx_froala_image&h=2499&dpx=1&t=1574279175

                                                                                              image_transcoder.php?o=bx_froala_image&h=2500&dpx=1&t=1574279205

                                                                                              • Should these numbers be the same or do they mean something else?

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                                                                                                image_transcoder.php?o=bx_froala_image&h=2506&dpx=1&t=1574304089


                                                                                                • image_transcoder.php?o=bx_froala_image&h=2499&dpx=1&t=1574279175

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                                                                                                  Is that missing language key still missing?

                                                                                                  • I am and will be monitoring your question Geek Girl cause like i mentioned on my last post, I AM TIRED OF BEING A NICE GUY AND NOW I'M PISSED FROM THE SARCASTIC AND UNEDUCATED CHILDISH STUPID WORDS Alex T⚜️ used on his reply.

                                                                                                    • Hello Will Monte !

                                                                                                      The deal was in the part that "Create Post" block doesn't work with modules like Groups, Events, Spaces. That's why all of them are missing in top menu there. Partially it was mentioned here https://una.io/page/view-discussion?id=3645 , sorry for missing that part due to investigation.

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