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Messenger notifications

So, for some unknown reason i'm not receiving any emails letting me know that a user has sent me a private message?

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Replies (10)
  • Hello Will,

    Do you mean that you had got messages in Messanger but have not got notifications about them?

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    • Hello Will,

      Do you mean that you had got messages in Messanger but have not got notifications about them?

      Correct

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      • Hello Will,

        Do you mean that you had got messages in Messanger but have not got notifications about them?

        Alexey yes

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        • Hello?

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          • Hello! 

            Check please if New message in talk where I'm participant option is enabled in Studio -> Noficiations -> Emails. It should be actvie to get emails.

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            • Hello! 

              Check please if New message in talk where I'm participant option is enabled in Studio -> Noficiations -> Emails. It should be actvie to get emails.

              Yes it is enabled

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              • Hey Will Monte  - I know you had to reinstall your site and then fix some server/firewall issues afterwards so, are you at least getting the Site Notifications for Messenger? If it is just the "emails", do you get any other emails from the site?

                When is the last time your Cron job fired? Look under Studio > Dashboard > Host Tools and do a server audit. Maybe it's a Cron job config issue? Are you using a SMTP service?

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                • Email notifications are going out for other areas of the site, votes, comments, etc.  It is just the messenger that is not sending out email notifications.

                  Also, I decided to not reinstall the site; doing so would have meant losing everything, including members.  Geek Girl is my hosting provider and she informed me that I am running my own mail server.

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                  • Chris i replied below

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                    • Hello Will Monte

                      It is hard to say exactly. Is it possible for me to check you database and UNA files on your server?

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                      Not logged in users can't 'Comments Post'.
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