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Errors installing language module - spanish

Hi.

We are trying to install Spanish module:

At our locale machines (with Windows) all seems good but installing in our hosting (TMD Hosting) we 've got multiple errors. 

I have attached file logs:

- upgrade_modules.log

- db.err.log


Could you help us to identify cause of this error ?

image_transcoder.php?o=bx_froala_image&h=3755&dpx=1&t=1592939287

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Replies (23)
  • Hello David Medina !

    So where is your attachement with file logs? Please also specify - did you try to install this app via Apps Market or upload the archive to modules folder etc?

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    • Hi LeonidS

      I uploaded the folder that I developed in my machine with my language module (it works).

      After, I tried to activate it in Apps Market, in that point Studio displays me the image's error, the log file is about that process.

      Is it possible that it could be related to difference between environments? I mean, as I am working locally in Windows and the testing host is in Linux, that may cause errors?

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      • This point looks interesting: "in that point, Studio displays me the image's error ". What info did you get? Usually, there is no big difference between Windows and Linux, possibly only in settings like allow_url_fopen.

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        • Uppps, my Studio page is damaged .... It happend despite my front is ok

          Any idea about this error?

          image_transcoder.php?o=bx_froala_image&h=3760&dpx=1&t=1593360108

          Translation:

          This page does not work Unable to process this request via apps.roiproyectos.com at this time.

          HTTP ERROR 500


          Front works !

          image_transcoder.php?o=bx_froala_image&h=3761&dpx=1&t=1593360147


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          • You may check the error log file from your UNA's server. Usually, it contains the list of errors which cause similar situations.

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            • Sorry, is spanish language module avaiable? unable to find it on app store :-(

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              • Seems not for now.

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                • Thanks for confirming.

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                  • Hi LeonidS

                    Support team resolved this issue, I have attached image with their answer. 

                    Do you know cause of that kind of errors of at least what we should to do to avoid thes errors?


                    Thanks in advance for your help!


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                    • Hi LeonidS in the other hand, after restore Studio I have several modules wich don't exist in the file system. I think this is the result of all error generated by the installation of my Spanish module.

                      How can I "clean" these modules ?

                      image_transcoder.php?o=bx_froala_image&h=3773&dpx=1&t=1593562184

                      image_transcoder.php?o=bx_froala_image&h=3774&dpx=1&t=1593562388

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                      • Hello David!

                        So what do you get during the attempts to delete those "Russian modules" via Studio? The error form the previous message can be fixed via Studio->Dashboard->Caches area.


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                        •  Hi LeonidS.

                          I cleared all caches several times but it seems cache continues without be cleaned. 

                          I have attached some images with the procedure I have made.




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                          • Ok, and what about this question "So what do you get during the attempts to delete those "Russian modules" via Studio? ". No luck? But what messages? If it is so then please provide me your CPanel access via Messenger.

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                            • Ok LeonidS I'll contact you by chat. Thanks in advance!

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                              • Hi LeonidS now I am trying to install in a new host but wait icon keeps going around, could u help me to check? I tried clear cache but it doesn'work.

                                image_transcoder.php?o=bx_froala_image&h=3941&dpx=1&t=1599075373

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                                • we think this problem is caused by the diference between number of modules of environment which it was developed and it is being deployed.

                                  if we do the translation  with an environment with let’s say 10 modules and after we try to install it in a  environment with 16 modules (more modules) or 0 modules (less modules) translation module crashes. 

                                  Is there a way to manage this issue?

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                                  • I solved this issue stopping Profiler module (thanks LeonidS)  and deleting keys from db.

                                    Now, I am seeing the module is installed five times


                                    image_transcoder.php?o=bx_froala_image&h=3945&dpx=1&t=1599140486

                                    How can I solve this issue?

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                                    •  Is there documentation to uninstall a UNA module ?


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                                      • Yes, it was described here , but in your case seems it is a bug of the module.

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                                        • OK LeonidS  , I clicked on "Manage Launcher" button but it doesn't show the "X" icon on any icon


                                          image_transcoder.php?o=bx_froala_image&h=3946&dpx=1&t=1599150780


                                          Documentation says that ther is a "X" to uninstall


                                          image_transcoder.php?o=bx_froala_image&h=3947&dpx=1&t=1599151001

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                                          • You don't see the X sign for those modules because all of them are "active", but if you enter to deactivate them, you meet the error 500, so it needs to check the latest messages from your error log.

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                                            • Ok I unistalled.

                                              Now, I see that it is installed but when I open I see error 500 

                                              image_transcoder.php?o=bx_froala_image&h=3964&dpx=1&t=1599307946


                                              image_transcoder.php?o=bx_froala_image&h=3965&dpx=1&t=1599307991

                                              I am trying to have details of errors in log files (web/logs) but I don't see that they record trace of that errors, they are not updated today

                                              image_transcoder.php?o=bx_froala_image&h=3967&dpx=1&t=1599308231


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                                              • I was able to finish this translation thanks LeonidS .... but, I found some issues in the process development.. I would thank to 

                                                UNA team if possible let me know give them my feedback about that. 

                                                Thanks!

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