Page Error and Access Denied

Ok this issue has occured now twice. A couple of days ago and again today. My wife who has a membership level of Assistant Administrator (thats a custom membership i created and I tried the moderator and administrator memberships and it made no difference). Anyway she went to click on a new users profile and got "Page Error". i was able to access the profile with no issues. That problem resolved itself as I did not make any changes. Now today again with a new user she tried to access their profile but this time she gets Access Denied. I also logged in via the PC browser and got the same result however I noticed one thing. The new user added a profile picture which I see on my account but on my wifes account the profile picture is not there. Any ideas on what could be happening here. Let me know if you have any questions and thanks!