Password Reset

So with the studio admin based password reset being down the only way to do a password reset is with the forgot password. Now what Im about to say has happened with 3 different physical phones and both operating systems. When using the phone to do the forgot password feature the first thing I noticed was it takes between 8-10 reCaptcha screens before it lets you proceed. I meticulously paid close attention to make sure I completed each screen successfully and I still had to go through 8 screens (I used my phone to try and do a password reset on my test account). So once I got past reCaptcha it sent me the email. Everytime I tried the link on the phone I got an error. This process was tried multiple times never succeeding and I personally did my own and I witnessed and ultimately resolved the other peoples issue via my pc. So my phone opened the reset link first in Safari and I also tried Chrome and got the error both times. So I used the email on my pc and it worked fine. Now UNA support tried on Android and also on Apple and reported everything went through just fine. So if someone could provide any answers with this issue I would greatly appreciate it as some people dont have a pc. Thanks.

  • 606
  • More
Replies (4)
    • I noticed was it takes between 8-10 reCaptcha screens before it lets you proceed

      You can try to make captcha less difficult in google interface where you generate the key&secret. Also in the future we plan to provide alternatives to google services.

      So once I got past reCaptcha it sent me the email. Everytime I tried the link on the phone I got an error. 

      I tried to reproduce it, but it works fine for me, could you please provide screenshot of the error ?

      • I only get the 8-10 pages of reCaptcha on a phone. When I do a reset from the computer it’s one and done. Here is the error page that comes up on the phone. 

        • I only get the 8-10 pages of reCaptcha on a phone. When I do a reset from the computer it’s one and done. Here is the error page that comes up on the phone. 

          This error could happen when link was already used, I suspect that you are using some email client which somehow visits all links in email (maybe for security purposes) before you click it, we'll be able to fix it in next major update:
          https://github.com/unaio/una/issues/2995

          For now, actually email with new password should be sent when password is reset, so even if some bot clicked on this link, you should receive this email anyway.

          • I noticed was it takes between 8-10 reCaptcha screens before it lets you proceed

            You can try to make captcha less difficult in google interface where you generate the key&secret. Also in the future we plan to provide alternatives to google services.

            So once I got past reCaptcha it sent me the email. Everytime I tried the link on the phone I got an error. 

            I tried to reproduce it, but it works fine for me, could you please provide screenshot of the error ?

            GREAT on anything that replaces a GOOGLE something. Wish didn't have to be LOCKED into DropBox for Jitsi.  Good job, and thanks guys and gals.

            Login or Join to comment.