Notifications in Apps

Please help me with the following issue: I don't have these red Counters in my apps' footer (both Android and iOS).

Neither messenger nor other notifications work. Users can only find out that they have new messages or notifications by clicking on the icons in the footer. Screenshots of my app and a sample of the App.js code I'm using are attached. 

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    • If you mean PUSH notifications then you need to point OneSignal App ID in App.js file:

      const ONESIGNALAPPID = 'xxxxx';

      Also you need to properly configure it for Android and iOS in your OneSignal account,

      • Not really.. I haven't set up push-notifications yet. I probably won't do it at all. I meant those small red bubbles that contain the number of new messages/notifications and pop-up in the right corner of the messenger sign, profile sign or notification sign. I have them on the web-site, but I don't have them in my apps for some reason. I checked the UNA.IO app and it has these notifications. I didn't change the App.js file much - only the colors and I deactivated the Add new content button (+).  

        • Not really.. I haven't set up push-notifications yet. I probably won't do it at all. I meant those small red bubbles that contain the number of new messages/notifications and pop-up in the right corner of the messenger sign, profile sign or notification sign. I have them on the web-site, but I don't have them in my apps for some reason. I checked the UNA.IO app and it has these notifications. I didn't change the App.js file much - only the colors and I deactivated the Add new content button (+).  

          Please check if you have these in items in Notifications Menu, if you remove these items from Notifications menu then notification for this item will not work in mobile app. If you want this item invisible on your site in notifications menu, then you can hide it like this:

          • Checked all the items in the System/Notifications menu and System/Toolbar Member menu: they are all not hidden on any device..

            • Device visibility isn't related to this issue. But other things could affect on this:

              - check if menu item is visible for all necessary membership levels

              - check if menu item is enabled

              - also menu item should have counter visible as well

              • Thanks. All the menu items are visible to all membership levels except for Unauthenticated and all the menu items are enabled.. Where could I find settings to check Counter visibility? Couldn't find it anywhere..

                • Please check if it's displayed on the site in web browser, then it should be displayed in apps for the same user as well.

                  • The counters are displayed in the browser, but they won't show up on the app for the same user..Tried all kinds of things in the Navigation setting, still no result..

                    • The counters are displayed in the browser, but they won't show up on the app for the same user..Tried all kinds of things in the Navigation setting, still no result..

                      Could you please provide Studio access and link to your app to check what is wrong ?

                      • Thanks! I'll pm my login details

                        • Notifications menu item was disabled in Notifications Menu, as I said earlier.

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