Error Logging Into Site from Phone

I have a user who signed up and can log in fine from his PC but when he tries to log in from his phone it comes back saying spam email.

"False spam

I can login from my desktop but not from my phone. I get an error that it’s a spam email. It’s not. I even verified my email address."

When I go to look at his account the active button gets turned off.

Has anyone seen this before or know how to resolve?

Thanks.

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Replies (1)
    • You need to check logs in Antispam module to know the reason. For now I suspect that when you are on the phone, then different IP is used, which is flagged is some spammers' database. 

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