• 101

Remove rental modules

I need to know why I'm still being charged for the polls module since I removed it months ago I'm still getting charged for it.

Also I need to remove the chat + module, I've tried but I still am getting charged for it too.

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  • Hello

    If you don't want to use some App, then you need to request cancelation for your subscription.
    You may do it here. Go to Account popup -> Dash -> Subscriptions tab. Find the subscription and click with 'Actions' button at the right. You'll see 'Request Cancelation' link there. Click it and we'll cancel the subscription.

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    Best Regards
    Anton

    • Yeah, unfortunately UNA's subscription items don't have an automatic unsubscribe coded into them.

      If you have members that subscribe and then want to unsubscribe, you have to manually go in and stop their subscription to your site. It works the same way with the modules, as they (UNA) will have to go in and manually unsubscribe you from them.

      I've mentioned this to them and asked them if they can add automation to this process already, but it hasn't happened yet apparently.

      If they're paying members, you have to manually go in and unsubscribe them from what ever payment method that they're paying with too...which is kind of a pain because honestly I feel that should be automated too.

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