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Not able to activate messenger module

Hi UNA,

Messenger module is not coming up. Can anyone tell me how to fix this issue. 

I tried to reinstall but still it showing up in disable mode.

image_transcoder.php?o=bx_froala_image&h=4478&dpx=1&t=1610581441


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Replies (8)
  • LeonidS Please have a look at this once you get time.

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    • Hello travis k !

      How does work the JOt server?

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      • means ? 

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        • Did you install the Jot messenger and connect Messenger to it?

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          • how to connect. it wont give any field to input.

            can you guide me to the steps


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            • the issue is with messenger..when i try to reinstall..it got stuck in middle

              image_transcoder.php?o=bx_froala_image&h=4501&dpx=1&t=1610801954

              and i got below reply from my hosting provider. 

              --------

              Thank you for your patience up to now!

              We would like to inform you that Jot Server has been installed and configured, however, there are some issues with the Messenger module itself.

              The module does not fully load through neither the frontend nor the backend of the website.

              We were also unable to find any log that could contain information regarding why this might be occurring.

              Considering this, we could recommend fully reinstalling the module to check if the issue would be resolved.

              You could attempt to configure the Jot Server with the Messenger afterward by using the following URL as the Server URL for messenger:

              https://clapback.org:5443/

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              • So did you try to reinstall it? Also, the info why it has frozen can be checked in the error log file.

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                • hi, i reinstalled multiple times ..it still same..every time i install it show as disable mode..

                  can you check once with studio credentials.

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                  UNA - Social Media Software Framework

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