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Messenger - connection issues

My messenger has been running fine until a few days ago.

Now - it just says "connecting" and then "connection failed" after about 5 mins of trying.

How can I troubleshoot the messenger app connectivity?

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    • Please open browser's error console it should log more info there.

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        • Issue was with Node version Β - thanks Alex T⚜️  & Igor LebedevΒ  for resolvingΒ πŸ˜€ πŸ‘Β 

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          • Hi. I am having the same problem. How did you resolve it? Alex T⚜️ and Igor LebedevΒ 

            Thank you.

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            • This same connection problem suddenly occurred on our site just a few days ago. Our host fixed it quickly. They wrote back:

              "We would like to inform you that we have reissued an SSL certificate for your site and restarted the Jot server. This resolved the issue."

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              • Hello!

                You need to check this tree items:

                1) Port number 5000 may be closed for external connect, you may check it with command from command line:
                telnet mydomain.org 5000

                2) Jot ServerΒ app is not running on your server. You may check it with this command via SSH access on the same server where Jot Server is installed:

                ps ax | grep app.js

                and if there is no node app.js process in the results list, it means that Jot Server is not running.

                3) Certificate problem: namely there are wrong paths to certificate files in Jot Server's config/config.json file were defined or defined certificate file is expired.

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                Category:

                UNA - Network Infrastructure for Communities

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