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Phone App Notification Issues

Ok since the Ver 12 update I have not been getting and have checked around to confirm that other users are not getting the numbered notifications in the red circle. I am getting push notifications but not the others.

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Can someone take a look when you have time. If you have any questions let me know.

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Replies (13)
  • Mobile apps supports notification which are in Notification menu (it's in Account popup) if some menu items were moved from there to Toolbar menu then notification will not be shown in mobile app, to fix it you need to enable menus with badges in Notifications menu.

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    • I hadn’t changed anything they just stopped showing on the mobile app after the VER 12 update. I will look at what you said to check and let you know. Thanks. 

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      • @Alex T I don’t see a menu with badges option anywhere. Not under Studio nor personal profile. Perhaps you could specify exactly where this option is?

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        • It's System Notifications menu:

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          • Alex T⚜️ 

            I'm having the same problems with the mobile apps. Notifications stopped working. I also did not make any changes.

            i tried what you suggested above but I can't find the fix either.

            I went to Studio > navigation  > Item > system > notifications .   What you described above seems to be the member notifications menu?? Is that correct?

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            • Michael Farrington , Was the changes that Alex T⚜️ talked about help you with getting mobile notifications working? It didn't help with mine. Maybe I'm looking in the wrong place?

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              • yes, the account popup is actually Notifications menu, since after the update notification menu item was moved to the toolbar, it cause that notification badges aren't working in the app, you need to move/copy it back to Notifications menu to make it working in the app

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                • Alex T⚜️  

                   So your saying to (enable) Navigations app > system > items > notifications > then enable Notifications.  Then so not to have notifications show twice on the member toolbar also (disable) the item Navigations app > items > system > toolbar member? Then we sould have notifications on site and on mobiles?

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                  • I did the above but notifications are still not working properly on mobile. I can only see any new notifications if I open the member toolbar,

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                    • Hello Alex T,

                      I enabled Notifications in the Notification Menu, but still I don't get any notification in my App. Browser notification counters work just fine.

                      Thanks,

                      Alex

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                      • Same thing here Alex Z . Why can't they just fix it so it works properly? I disabled the notifications icon cuz the same notifications was showing twice by doing that.

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                        • Didn't work. Still no notifications on mobile

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                          • It's actually a bug in UNA 12 - https://github.com/unaio/una/issues/3316

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