I have two sites and since updating to version 12.01 I can't access my studio

I have two sites and since updating to version 12.01 I can't access my studio. I've cleared all caches. https://www.veteranbrigades.com and https://www.smokeymcduffs.com

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  • One site shows me nothing, a blank page. the other spits out this error message:  

    Fatal error:  Uncaught Error: Class 'BxTemplAcl' not found in /home/smokeymcduffs/public_html/community/inc/classes/BxDolAcl.php:129 Stack trace: #0 /home/smokeymcduffs/public_html/community/modules/boonex/timeline/classes/BxTimelineTemplate.php(37): BxDolAcl::getInstance() #1 /home/smokeymcduffs/public_html/community/inc/classes/BxDolModule.php(71): BxTimelineTemplate->__construct(Object(BxTimelineConfig), Object(BxTimelineDb)) #2 /home/smokeymcduffs/public_html/community/modules/base/general/classes/BxBaseModGeneralModule.php(25): BxDolModule->__construct(Array) #3 /home/smokeymcduffs/public_html/community/modules/base/notifications/classes/BxBaseModNotificationsModule.php(40): BxBaseModGeneralModule->__construct(Array) #4 /home/smokeymcduffs/public_html/community/modules/boonex/timeline/classes/BxTimelineModule.php(74): BxBaseModNotificationsModule->__construct(Array) #5 /home/smokeymcduffs/public_html/community/inc/classes/BxDolModule.php(102): BxTimelineModule->__construct(Array) #6 /home/smokeymcduffs/public_html/com in /home/smokeymcduffs/public_html/community/inc/classes/BxDolAcl.php on line 129

    • i did not do an update to 12.0.1 but all of a sudden, just now I am unable to access studio.  I was find within the last hour.  I get an error message as well.  "This page isn't working popallure.com is unable to handle this request.  http error 500" Wondering if this is a coincidence or related?

      I have a support ticket with TMDhosting for the matter but wondering if anyone else is having a problem accessing 'Studio'?

      • TMD just confirmed I am getting the exact same error message.

        • Hello.

          The issue can be fiexed if you Disable/Enable the Timeline app.
          Note. If you customized Timeline's blocks/menus/settings they will be restored to the default state.

          In most cases this solution doesn't help.

          • Hi Anton, Thank for reply but I'm pretty sure i done some customizing.  I would prefer not to lose anything.  Especially when I have know idea to what extent things would be reverted.  Maybe as a last resort if that is indeed a solution or only solution.

            Would like to first  know what is the cause of this? Is it just me and three other members? Do we have something in common?  TDMHosting?

            The others seems to have upgraded to 12.0.1.  I am not aware of my site having been updated, it not something I did but am checking with to TMD.

            Is someone on the UNA team looking into this?

            • Wondering if you have TMDhosting? I'm having same issue (same timeline error report) but did not update to 12.0.1 so wondering what we might have in common.

              • I cannot reproduce the issue on my Dev site. But if you provide me with FTP and Studio access info via PM I'll check it directly on your site.

                • The others seems to have upgraded to 12.0.1.  I am not aware of my site having been updated, it not something I did but am checking with to TMD. 

                  May be 'Autoupdate' is enabled on your site and it was applied with Cron. 

                  Is someone on the UNA team looking into this? 

                  I'm looking. :) Do you prefer somebody else? :)

                  • Thank you Anton!  No offence intended!  Just meant if someone was looking to see anyting change on your side.  I'm asking TMD to tell me if my site was updated to 12.0.1 but for some reason i'm not get a simple yes or no answer.  I have them again to tell me if I am still on 12.0.0.  My cron job was not functioning until I updated to 12.0.0 so it could very well be what happened...i got updated.

                    So if that is indeed the case, it seems like some was afoul with the update.

                    And is disabling/reenabling timeline the answer? if so that is troubling.  will this happen again? and don't quite understand what going back to default looks like how much of reset is that...will i lose aaaall the changes i made associated with timeline? ie overlaps with other modules??

                    • 1. "disabling/reenabling" is a quick solutions who knows tha he didn't do anything.

                      2.It's easy to check what version you have now via FTP or DataBase.If you have FTP access you may check inc/version.inc.php file

                      • TMD recently stopped the use of FTP...so no access there. And they can't tell.  But i know auto update was on that i do recall noting but thought nothing of it since it never happend but that was only because my cron jobs were not working until i upgrade to 12.0.0 recently.

                        I'm just thinking that when 'disable/enable' timeline my whole site is going to be reverted/altered/changed and it will be a nightmare trying to put things back?   It has been challenging getting set up. Not sure i can easily retrace my steps. And Im too new to una to know if i'm over estimating things.
                        And I really don't like not knowing why this happened? I think I will wait a bit. See if the problem is more widespread and if some fix comes...my when I wake up in the morning Studio will be back :)  

                        • I'm getting this problem as well . I'm with tmd hosting as well 

                          It seems the update failed 

                          • It should be update for Timeline module with this fix within hours, if the fix is needed urgently or update can't be applied for some reason, then please apply the following manually:

                            https://github.com/unaio/una/commit/6eba2618c07bcb4450d2a9370637a3cbf810d891

                            • The following fix can be applied manually: https://github.com/unaio/una/issues/3253 We've released another update for Timeline which includes this fix.
                              Also it's hard to say why this problem appears only on TMD hosts. We are still searching.

                              • i cant access studio either after update HELP!

                                • How do you do that if you cant access studio?

                                  • This manual fix worked for me, thank you. 

                                    • my site is on another hosting and I also lost access to the studio

                                      • I added the two lines of code to as instructed by Alex T above and it worked. Go up, and look at the file and code that needs to be added, it's not too hard.

                                        • lines that are marked in green?

                                          • access to the studio is restored! thank you

                                              • I host my own server.

                                                • Short version 

                                                  I fixed it  by uploading the new BxTimelineTemplate.php
                                                  and config.php  overwriting the old ones via ftp

                                                  Studio  automagically came back up

                                                  Looks like it worked on my 3 sites - and don't see any any anomalies.

                                                  • UPDATE: Александр already completed this procedure and it works too :-)

                                                    • My version was already changed, according to Alex T's post, as I checked every line.

                                                      It still does not show any Studio, as it is blank.

                                                      OK, got it worked out.

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