Well, that's lame. What a scumbag. They should have to reach out first to resolve any issue.
Unfortunately, I'm not sure what you can really do other than accept a different payment method. If you require buyers to send you payment through Paypal Friends and Family (or Venmo) instead of as a merchant, it would be much harder for them to reverse the payment. Alternatively, you could use some irreversible payment method, such as bank wire or crypto.
Maybe the UNA Team can block the person or something?
Well, the PayPal is still the most common way to pay for many customers. I have such situation the second time within 10+ years on Boonex. Someone would buy modules, get refunded and then post them somewhere on public forums in order to get more senseless "likes" on their profile from other "thankful" members for the "free nulled module".
Not talking about the particular case, but had such experience.
Weeks of hard sleepless-night work, testing and debugging are wasted for nothing. It's sad.
Paypal also charges the seller an additional $15 for a dispute he didn't "win".
The buyer said he has not been able to download the item he purchased and there's no way I can proof the opposite. I can't track if the buyer have clicked the Download button or not. All modules are free to download after the purchase, at most - after a request to the seller.
@boonexpert so you are leaving una for one bad actor? How many experiences like this have you had in una? Bad people are everywhere and it sucks this happened to you its just unfortunate that you leave us all for one bad apple.
Boonexpert! With all due respect. Scammers were and always will be. In my opinion, you are reacting too emotionally. The Internet is full of sites that sell and offer NULLED versions of scripts and systems. This is not a reason to "give up". It's sad, I know. Just inform the community about these people, as you have done now. Something like that.