What is going on with the notification counter?

Hello UNA team,

From time to time, the notification counter goes crazy showing hundreds of nonexistent notifications. I assume if it's happening here on una.io, it will happen on any other UNA website. Is there any fix to this problem?

Thanks

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    • Yeah. I have a similar problem. Old notifications keep coming back

      • Hello 

        Thank you for the report: https://github.com/unaio/una/issues/3394
        We made some fixes and applied the changes here to test them. If it won't help we continue to investigate the problem further.

        • Also,

          After clicking this, last bottom icon, the red colored counter '1' is not going away. And I am not able to find why it's showing, see attachment 

          • Surya, You might be having a pending friend request. You should double check it.

            • Hi AntonLV, Thanks a lot but I am affraid that your fix didn't address the problem because it has just happened again. I have just visited una.io (righ now) and the counter was crazy again showing old notifications, even after you applied the fix. I had to refresh the page for the counter to go back to normal. We should investigate the problem further.

              • Hello. Personally I had the same problem with notifications counter when you've reported it first time (created this post). Today the problem didn't appear for me.

                I had to refresh the page for the counter to go back to normal. 

                Do you mean that you've refreshed the home page or the page with all notifications? Did you open the popup with notifications preview?

                • Yes, the problem occured on the home page after you applied the fix and i had to refresh it (the home page). I didn't open the popup with the notifications preview or the notification page. I have just refreshed the home page and the counter was back to normal, od notifications disappeared from the counter. Since then, the counter seems to work fine. If the problem happens again. I will let you know. Thanks

                  • Hello. Notifications are Marked as Read (it changes the counter's value) when Notifications popup or Notifications page are opened. If you refreshed the home page and it changed the counter's value then it may be a browser's cach.
                    We are still watching the problem. Thank you for helping.

                    • Hi Anton L , Yeah I've thought about the broswer cache too. Well, let us keep on watching the problem. So far so good! Thanks for the support.

                      • Hello in version 12 still have bug with notification counter (on chrome) counter more times go (1) for old items. And go (1) when press read notification. Any fix please. Thanks.

                        • Help Please who know how to fix that trouble. Thx.

                          • Hello @Rocco !

                            May you please specify your Chrome version? Did you check it with other browsers?

                            • Hello @Rocco I can confirm what you said. This old bug with the notification counter has never really been fixed completly in UNA 12.1.0. From time to time it comes back but now it occurs less often than in the past.

                              • In Safari all fine in other fresh browser up to date bug present( (latest version)

                                • Yes it is( That really annoying. Notification begin 1 for old messeges. And if open notification without 1 after few second begin 1)

                                  • Many issues with notifications for us: not able to clear them, notifications screen comes up blank or not at all, very high numbers suddenly

                                    • Hi all!

                                      The 'sudden big numbers" in the counter of the menu has been fixed, there was some challenges with the cache. Other point with unremovable cointer may be connected with loosing of rigths to check some content. The user can't see the updates and the number doesn't reduce. It needs to have the DB access to check it properly. But most troubles with numbers should go away after the click on notification area because it has the full check instead of simple in the menu due to reducing the load of DB.

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