Messenger update errors

@LeonidS , After that messenger update members are still having problems with the site. I suspect many are locked out. I know that user sessions have cut in half after that happened. It seems that because of that I lost half of my user base over night. Some had limited use and could contact me thru the site and I had them clear their cache or restart their device and got in. I know one of my moderators could get in the site but couldn't do anything at all but had my cell number and contacted me by text. She uses the mobile app that has been updated to 1.5 but could get in the site but nothing on the site would work for her. I suggested to her to delete the mobile app then reinstall. That worked and she got in then everything worked fine.

My question is it seems that some people are locked out since that messenger update.

I already cleared all caches in the site many times. Just a min ago I got a call from my other moderator, she has been on the site with everything working fine then for no apparent reason she was in and couldn;t do a thing. nothing would work then she could.

What else can I do to fix whatever the problem is?

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Replies (4)

    • One more way to invalidate all caches is to change revision number, you can try to do it as well in Studio > Developer > Revision number

      • The Revision number is now 255. I can just change that number to 256, save then clear cache? Then all devices should see this and their cache should clear and refresh?

        A lot of the problems seem to be that members devices also needs to clear their caches. One of my moderators already cleared her cache in Chrome and it was working fine, now she can't do anything at all on the site. It's working fine for me in Chrome but not for her. My user base was cut in half over night so I'm thinking many others can't use the site either.

        • The Revision number is now 255. I can just change that number to 256, save then clear cache? Then all devices should see this and their cache should clear and refresh?

          Yes, that's correct, when you change revision number then names of cache files are changed, so users don't need to clear cache on their devices, new version of files should be loaded after this change.

          • Thank you very much, that really seemed to help. I will keep this in mind. Could be a handy tool to know.

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