thumbnail not encoding for video app
thumbnail not encoding for video app
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- · Genesis
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This happened after upgrade to 13
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LeonidS
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Hello @Genesis !
Plz check the latest lines from the error log and the latest records in the sys_queue_transfer table. What do you have there?
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LeonidS
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- · Genesis
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Jun 18 18:34:01 [0] CRON [bx_videos_video_poster_preview] ERROR: storeTranscodedFile failed for handler (43): wrong file extension
Jun 18 18:34:02 [0] CRON [bx_videos_video_poster_cover] ERROR: storeTranscodedFile failed for handler (43): wrong file extension
Jun 18 18:34:02 [0] CRON [bx_videos_video_poster_gallery] ERROR: storeTranscodedFile failed for handler (43): wrong file extension
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- · Genesis
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This is important. People need to upload videos. It's also happening in timeline like its universal.
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LeonidS
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In reply to Genesis
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What file format and size did have your file?
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LeonidS
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This is also happening to me with mp4 videos (13 B1 Lucid)