LoneTreeLeaf

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Hello,

So recently anytime I wish to view the storefront from my site, it'll prompt me to login to UNA as per the norm, but once I do and it pings me back to the site, I'm greeted with an "Error occurred" message and other tabs are left with a blank message whilst not displaying the content.

I have triple confirmed that my settings have not changed, nor my keys. I have resaved my settings and cleared out the cache from the Dashboard, still not having any luck.

I have also tried to make sure there's nothing wrong with my network settings on my PC by switching over to my Linux drive, met with the same error upon UNA login.

I'm left scratching my head wondering why this cropped up suddenly.


image_transcoder.php?o=bx_froala_image&h=5469&dpx=1&t=1634840415

  • 98
    • UPDATE: there were 2 key-secret pairs for the domain of LoneTreeLeaf : with HTTPS and without. So after the removal of less the storefront has appeared.

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      • Hello, we are getting the same error. May you please kindly assist? Thank you.


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        Added a discussion 

        This is a bit of a shot in the dark, but I was wondering if there was a way to completely ignore the resizing part of the uploading process so that raw untouched images could be shown to users? The main objective is to get animated gifs working for album photos upon viewing the photo (non-thumbnail).

        • 567
          • So you may try to apply 2 solutions:

            1) Go to Studio->Developer App and find on the first page the option "Use GD library for image processing ". Disable it then the system will be switched to use the Imagemagick - sometimes it allows to keep the GIF animation after the resize.

            2) If the previous step doesn't have effect execute the following query in your UNA database (backup it first):

            DELETE FROM `sys_transcoder_filters` WHERE `transcoder_object` = 'bx_albums_big' LIMIT 1;

            It will remove the resize part. Then go to Studio->Dashboard->Caches area and clear all cache.

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            • Thank you for the suggested methods, not currently at my work machine, so will try them out when I'm able to. Will follow-up with the results.

              Also just wanted to send my thanks for you taking the time to reply, it's very much appreciated.

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              • Method 1 didn't seem to work, even after a cache refresh both in the UNA app and on the browser level.

                Method two worked like a charm, tried auditing the rest of the resize instructions that I didn't think I would need and they all seem to be working.

                This might be a very niche feature request but might I suggest adding in an option within Studio to enable/disable the resize instructions that would remove/add those entries from the database table depending on a toggle switch is enabled or not?

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                LoneTreeLeaf Discussions
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                •  · 
                Hello,So recently anytime I wish to view the storefront from my site, it'll prompt me to login to UN…
                •  · 
                •  · 
                •  · Hello, we are getting the same error. May you please kindly assist? Thank you.
                •  ·  567
                •  · 
                This is a bit of a shot in the dark, but I was wondering if there was a way to completely ignore the…
                •  · 
                •  · 
                •  · Method 1 didn't seem to work, even after a cache refresh both in the UNA app and on the browser leve…

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