Hi guys, maybe someone has to finally say this, but if it's been said before, then all the more reason I should say it once more.
UNA team, it wouldn't be such a bad idea to hire interns to help you out with the workload. We need people who are going to respond to our enquiries regularly until the problem at hand is resolved because so much goes on and we end up asking fellow members for help, which they don't have to give, just to get the desired results.
Emails can take 1-2 days before responded to, so urgency isn't taken seriously here! Private Messaging is the WORST! I don't know how many times I've been ignored by the UNA team from the first question, OR during the discussion (someone going silent all of a sudden, for good!). CUSTOMER SERVICE AND SUPPORT is sooooo important and I bet EVERYONE here agrees with me, I remember it was once mentioned but it still persists.
1. Emails take too long to be answered, which means if your response isn't clear, it can take a week or 2 to solve even the tiniest problems.
2. PMs either are ignored, or if answered then eventually will go unanswered.
3. Public Discussions are made, and even with that, y'all respond to the topics of your liking. So many posts here have went unanswered, if an answer comes, y'all have to be tagged of be forced to say something. Or maybe you only respond to posts that have a lot of engagement.
Therefore, hire several students (paid or not) who will help us more efficiently. I can only imagine if my site goes live and I encounter a problem which will be solved in a week or two because of bad support and service. This is the most important thing that y'all keep taking for granted! You can learn a lot from web hosting companies.