***Last update fixed the editor and time format issue for me.
**This was due to Msolutions #Emotions module. Just a heads up if anyone runs into same issues. 4 hours of rolling back and then I rolled forward and the minute I disabled that module everything went back to normal. I let them know, I am sure they will get it figured out and fixed :)** Will update once it is.
Thankfully I backup server up to two weeks at all times so am rolling back to 12 and re-updating. I will let everyone know the result.
UNA 13 A2 No editor on editing profiles, adding content, but does show for the main timeline from the homepage. I have changed between quill and Froala to make sure I am not losing my mind and different browsers and private windows. Editor is not showing like it is on here, it done show in the main post to context that shows with the add new.. and when adding content from the post to context, but not from profile timelines, not from the adding of content from their actual creation page, and not when editing profiles and content. I keep checking if I edited or changed something, but I have been so busy with work nothing has changed really. I thought it was there after the upgrade, but may have not been and just now noticing. Has anyone else ran into this? Also can not use the emoji button on the timeline feed post neither, but all other buttons work in respect to that timeline I have on the homepage. I tried change themes, etc, but no resolve. All worked fine when I did the first alpha build, only issue I notice at that time was the developer issue, but that was fixed in A2. I have checked for java errors anything I could think of and not getting anything that is leading me to a fix sadly. Anything I need to be checking in developer where I have not checked already? All UNA modules are on 13 by the way, I did them all after the upgrade in regards to fixing the 500 error after the upgrade.
From the Site Home Page (Add content form here shows editor, just not the content areas themselves when adding or editing, and Emoji button not working.
On Profiles the editor does not show and the buttons do not work:
Editor gone when editing Profile and also gone if you go to an actual add to context window instead of the main feed.
While looking into this issue I am noticing others, would be my luck :/ Looks like buttons on members sections in areas like organizations are not working. You click accept/set role and they do not work. I am using NGINX, did anything change that would require config changes. Please see my following config:
location / {
index index.html index.htm index.php;
rewrite "^/page/(.*)$" /page.php?i=$1 last;
rewrite "^/m/(.*)$" /modules/index.php?r=$1 last;
rewrite "^/s/([a-zA-Z0-9_]+)/([a-zA-Z0-9\.]+)" /storage.php?o=$1&f=$2 last;
if (!-e $request_filename ) {
rewrite ^/(.+)$ /r.php?_q=$1 last;
break;
}
}
# Cache Static Files
location ~* ^(/cache_public/|/plugins_public/|/modules/|/studio/|/template/).+\.(jpg|jpeg|gif|css|png|js|ico|svg|eot|ttf|woff|woff2|)$ {
expires 365d;
}
# PROXY SETTINGS
proxy_buffering on;
proxy_buffer_size 128k;
proxy_buffers 4 256k;
proxy_busy_buffers_size 256k;
# FASTCGI
fastcgi_buffers 16 16k;
fastcgi_buffer_size 32k;
#headers sesion time
proxy_connect_timeout 900;
proxy_send_timeout 900;
fastcgi_send_timeout 900;
fastcgi_read_timeout 900;
# GZIP COMPRESSION
gzip on;
gzip_proxied any;
gzip_types text/plain text/xml text/css application/x-javascript;
gzip_vary on;
gzip_disable “MSIE [1-6]\.(?!.*SV1)”;
brotli off;
I turned brotli off for now and went back to Gzip, because with PLESK could not tell if it was working or not a while ago. Artificer also has a lot of bugs on my end when I was trying it.
Alex T⚜️ I am using plesk with apache proxy off. I got everything working, but when I open Apps market it will take forever to install an app and sometimes it will be done, I will see the fastcgi error in the log, wheel still going, and refresh and module will be there,. Also if I go into notifications I sometimes get 504 when it goes to load the settings. This lets me know I am still dealing with an issue. Here are my current NGINX directives:
location / {
index index.html index.htm index.php;
rewrite "^/page/(.*)$" /page.php?i=$1 last;
rewrite "^/m/(.*)$" /modules/index.php?r=$1 last;
rewrite "^/s/([a-zA-Z0-9_]+)/([a-zA-Z0-9\.]+)" /storage.php?o=$1&f=$2 last;
if (!-e $request_filename ) {
rewrite ^/(.+)$ /r.php?_q=$1 last;
break;
}
}
# PROXY SETTINGS
proxy_buffer_size 128k;
proxy_buffers 4 256k;
proxy_busy_buffers_size 256k;
# FASTCGI
fastcgi_buffers 16 16k;
fastcgi_buffer_size 32k;
#headers sesion time
proxy_connect_timeout 900;
proxy_send_timeout 900;
fastcgi_send_timeout 900;
fastcgi_read_timeout 900;
gzip off;
brotli on;
Is there anything I may be missing. You can see everything I have done in my plesk discussion here: https://una.io/page/view-discussion?id=8594 the error what I get with this is the fastcgi upstream error when it is installing apps from the studio. Or if anyone else has had experience with PLESK and NGINX that has ran into similar issues.
I seen media manager and the photo editor teases and I had to come back. I was getting a little discouraged and the media manager is a feature I have been wanting for a long time so happy to see it is in the works. I decided to not use Cyberpanel this time and use PLESK instead. Still having issues so site is inoperable. If you had similar issues with Plesk, please share and help if able.
**Update I got cron working, just did full path to the cron file and it is good. Noticing every time I log in and out in multiple browsers I have to refresh though. That is not normal. Same thing with going into studio sometimes have to relog in like 5 times. Logs showing no errors.
I am going to paste what troubleshooting I have done so far just for help for other in case they have issues as well.
What I do have are some CHMOD errors in one of the site logs I am looking through: Warning: file_exists(): open_basedir restriction in effect. File(/var/www/vhosts/) is not within the allowed path(s): (/var/www/vhosts/domain/:/tmp/) in /var/www/vhosts/domain /httpdocs/inc/classes/BxDolStorageLocal.php on line 140PHP message: PHP Warning: mkdir(): open_basedir restriction in effect. File(/var/www/vhosts/) is not within the allowed path(s): (/var/www/vhosts/domain /:/tmp/) in /var/www/vhosts/domain /httpdocs/inc/classes/BxDolStorageLocal.php on line 141PHP message: PHP Warning: chmod(): open_basedir restriction in effect. File(/var/www/vhosts/) is not within the allowed path(s): (/var/www/vhosts/domain /:/tmp/) in /var/www/vhosts/domain/httpdocs/inc/classes/BxDolStorageLocal.php on line 142', referer: domain / --- I am stumped, because I remember something similar I had to do with Cyberpanel and do not remember what we did. I am going to skim the php.ini and remove the allowed path and see what it does. Sorry for the bold, I wanted it to stand out from the error. *update* atleast got rid of the chmod error - looks like the liveupdate php also handles the cache so could have been related. Restarted Apache and PHP and going to try a couple different browsers/private modes. Nope same thing, log in, does not show you in unless you refresh the page and same with any changes like themes etc. on a side note now I see the php being recognized by the server audit which is wierd and did not matter, but nice anyways, It has version there just no OK until now. Rewrite module shows undefined, but that is fine it is there and in apache. It is just behaving like it did with Cyberpanel and showing undefined. Also I now have the UNA update file in log folder so CHMOD was fixed but still same problem sadly :D listed my new error below from site error log.
After fixing the CHMOD error which was blocking the BXDOLLiveUpdates I am now getting the following I believe when logging in and out and testing so may be a step closer. I am going to manually clear the cache.[Sat Sep 25 06:10:31.509352 2021] [proxy_fcgi:error] [pid 84104:tid 139710521407232] [client IP :0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to a member function genDbCacheKey() on null in /var/www/vhosts/domain/httpdocs/inc/classes/BxDolLiveUpdates.php:200\nStack trace:\n#0. Manually clearing cache and reboot Apache and PHP 8.0 failed, trying server reboot.
Reboot failed to clear, going to reinstall UNA and repopulate database. Possibly due to the errors on first install, maybe something was missed or corrupted.
I even uninstalled just now/ reinstalled and did so with both PHP7.4 and php 8.0 and same exact thing. I wonder if it is the cron, but everything is pointing at it running correctly. I am absolutely stumped. Cron logs shows the cron job running every minute as it should be. Both when I had it on 7.4 and now back on 8.0. However I am still still the error up above I am realtime watching the log as I log out, refresh, login, refresh and that same error. Each install I have completely cleared the database.
Everything at this point is surrounding this error I believe: [proxy_fcgi:error] [pid 84104:tid 139710521407232] [client IP :0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to a member function genDbCacheKey() on null in /var/www/vhosts/domain/httpdocs/inc/classes/BxDolLiveUpdates.php:200\nStack trace:\n#0.
Here is the full log entry every time same error:
[Sat Sep 25 08:42:05.998139 2021] [proxy_fcgi:error] [pid 19779:tid 140580906587904] [client IP0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to a member function genDbCacheKey() on null in /var/www/vhosts/domain/httpdocs/inc/classes/BxDolLiveUpdates.php:200\nStack trace:\n#0
/var/www/vhosts/domain/httpdocs/inc/classes/BxDolLiveUpdates.php(193): BxDolLiveUpdates->_getCacheKey()\n#1
/var/www/vhosts/domain/httpdocs/inc/classes/BxDolLiveUpdates.php(205): BxDolLiveUpdates->_getCacheInfo()\n#2
/var/www/vhosts/domain/httpdocs/inc/classes/BxDolLiveUpdates.php(233): BxDolLiveUpdates->_getCached()\n#3
/var/www/vhosts/domain/httpdocs/inc/classes/BxDolLiveUpdates.php(113): BxDolLiveUpdates->_getCachedSystems()\n#4
/var/www/vhosts/domain/httpdocs/live_updates.php(16): BxDolLiveUpdates->perform()\n#5 {main}\n thrown in
/var/www/vhosts/domain/httpdocs/inc/classes/BxDolLiveUpdates.php on line 200', referer: https://domain/
I tried and and had Leonid helping me too, but still same thing. It is fine until you do a login/logout action and then it is all refreshing from there. At this time it is basically the barebones, I have not installed anything no modules or anything at this point. Plesk does use Nginx and Plesk and does caching by default so this could be a big part of it.
I had Plesk take a look and this is what they shared after doing the same troubleshooting we tried:
Thank you for providing additional details, I was able to reproduce it.
Now allow me to summarize my findings.
In regards to the reported issue, the PHP-FPM pool(/var/log/plesk-php80-fpm/error.log) throws an exception(that is being redirected to the apache2 logs):
[26-Sep-2021 08:19:39] WARNING: [pool myvybz.com] child 45723 said into stderr: "PHP message: PHP Fatal error: Uncaught Error: Call to a member function genDbCacheKey() on null in /var/www/vhosts/myvybz.com/httpdocs/inc/classes/BxDolLiveUpdates.php:200"[26-Sep-2021 08:19:39] WARNING: [pool myvybz.com] child 45723 said into stderr: "Stack trace:"[26-Sep-2021 08:19:39] WARNING: [pool myvybz.com] child 45723 said into stderr: "#0 /var/www/vhosts/myvybz.com/httpdocs/inc/classes/BxDolLiveUpdates.php(193): BxDolLiveUpdates->_getCacheKey()"[26-Sep-2021 08:19:39] WARNING: [pool myvybz.com] child 45723 said into stderr: "#1 /var/www/vhosts/myvybz.com/httpdocs/inc/classes/BxDolLiveUpdates.php(205): BxDolLiveUpdates->_getCacheInfo()"[26-Sep-2021 08:19:39] WARNING: [pool myvybz.com] child 45723 said into stderr: "#2 /var/www/vhosts/myvybz.com/httpdocs/inc/classes/BxDolLiveUpdates.php(233): BxDolLiveUpdates->_getCached()"[26-Sep-2021 08:19:39] WARNING: [pool myvybz.com] child 45723 said into stderr: "#3 /var/www/vhosts/myvybz.com/httpdocs/inc/classes/BxDolLiveUpdates.php(113): BxDolLiveUpdates->_getCachedSystems()"[26-Sep-2021 08:19:39] WARNING: [pool myvybz.com] child 45723 said into stderr: "#4 /var/www/vhosts/myvybz.com/httpdocs/live_updates.php(16): BxDolLiveUpdates->perform()"[26-Sep-2021 08:19:39] WARNING: [pool myvybz.com] child 45723 said into stderr: "#5 {main}"[26-Sep-2021 08:19:39] WARNING: [pool myvybz.com] child 45723 said into stderr: " thrown in /var/www/vhosts/myvybz.com/httpdocs/inc/classes/BxDolLiveUpdates.php on line 200"
Hence, the _getCacheKey($sType) returns a variable without any value(e.g. zero) to the listening function. Further questions in regards to this behavior are to be addressed to the application developers.
I would also have to add the following information to your request. Using a chrome tab with option checked, the issue wasn't reproduced.
Hence, the application indeed supplies with an incorrect cache.
Now in regards to your other thoughts:
a) It is possible to change the myvybz.com from Apache2+Nginx to Nginx only hosting following the steps from the next article:
Log in to Plesk.
Go to Domains > domain > Apache & nginx Settings.
In the Nginx settings section, disable the Proxy mode setting.
b) By default Plesk is using brotli compression via Nginx, and I can see it enabled:
# curl -ILs https://domain -H "Accept-Encoding: gzip,br" | grep content-encodingcontent-encoding: br
It can be disabled by adding an extra Nginx directive as described here:
Log in to Plesk.
Go to Domains > domain > Apache & nginx Settings.
Add an extra Nginx add directive: "brotli off;"
In addition. For some reason, the application is making attempts to reach the apache2ctl binary:
[26-Sep-2021 08:16:59] WARNING: [pool domain] child 45524 said into stderr: "which: no apachectl in ((null))"[26-Sep-2021 08:16:59] WARNING: [pool domain] child 45524 said into stderr: "which: no apache2ctl in ((null))"[26-Sep-2021 08:16:59] WARNING: [pool domain] child 45524 said into stderr: "which: no /usr/local/apache/bin/apachectl in ((null))"[26-Sep-2021 08:16:59] WARNING: [pool domain] child 45524 said into stderr: "which: no /usr/local/apache/bin/apache2ctl in ((null))"
Meanwhile, this isn't connected to the reported issue, it is a good security question to the application developers.
Hence, summarizing the investigation results:
There is a code issue, that makes a child process crash when handling a cache. In case switching to Nginx only mode and disabling the brotli cache doesn't help here, please consider contacting the application developers in regards to the PHP error within the log files.
Latest Update: If you disable Apache Proxy and go straight NGINX it will not load images or load your uploaded images, but there is no longer a cache issue. Just all images end up being not found even if you upload them. At this point I guess I need to go full NGINX and figure out how to setup a config, always have used Apache. Anyone have a sample config they can share? Tried the one here by Alex https://una.io/page/view-discussion?id=133, but images are not loading.
Decided not to due to the full path and do the following:
location / {
index index.html index.htm index.php;
rewrite "^/page/(.*)$" /page.php?i=$1 last;
rewrite "^/m/(.*)$" /modules/index.php?r=$1 last;
rewrite "^/s/([a-zA-Z0-9_]+)/([a-zA-Z0-9\.]+)" /storage.php?o=$1&f=$2 last;
if (!-e $request_filename ) {
rewrite ^/(.+)$ /r.php?_q=$1 last;
break;
}
}
If you use Plesk, just edit the following and do not worry like me, red it not bad if the code is correct:
If anyone know how to get GZIp to work with NGINX etc please share if you know.
What I got so far in my Additional nginx directives box (Was advised to make all changes here so make sure formatting is exact to not get errors) : As you can tell in Plesk it knew already being these settings are for this domain so no need to put path.
location / {
index index.html index.htm index.php;
rewrite "^/page/(.*)$" /page.php?i=$1 last;
rewrite "^/m/(.*)$" /modules/index.php?r=$1 last;
rewrite "^/s/([a-zA-Z0-9_]+)/([a-zA-Z0-9\.]+)" /storage.php?o=$1&f=$2 last;
if (!-e $request_filename ) {
rewrite ^/(.+)$ /r.php?_q=$1 last;
break;
}
}
# PROXY SETTINGS
proxy_buffer_size 128k;
proxy_buffers 4 256k;
proxy_busy_buffers_size 256k;
# FASTCGI
fastcgi_buffers 16 16k;
fastcgi_buffer_size 32k;
# GZIP COMPRESSION
gzip on;
gzip_proxied any;
gzip_types text/plain text/xml text/css application/x-javascript;
gzip_vary on;
gzip_disable “MSIE [1-6]\.(?!.*SV1)”;
Brotli is enabled by default. I wanted to give it a try so I re enabled it after disabling it earlier. This will be completely up to you. I will update if I run into any issues with it. Compared to GZIP it has better compression in terms of size and better performance.
To keep GZIP do the following in SSH: sudo plesk bin nginx -d brotli to disable Brotli
If going Brotli do not do anything it is already there in latest version of PLESK. If you accidentally disable it or change your mind do the following in SSH: sudo plesk bin nginx -e brotli
I noticed GZIP still loading so added the following directives to bottom:
gzip off;
brotli on;
Due to some modules I use and love, I also reverted back to PHP 7.4 for now.
I now ran into more issues with timeout in Apps Market and other areas of site so did following:
#headers sesion time
proxy_connect_timeout 900;
proxy_send_timeout 900;
fastcgi_send_timeout 900;
fastcgi_read_timeout 900;
Still dealing with an upstream issue I can not figure out. It is still there when installing modules sadly not sure why no blocked ports it would not go through at all. Guess at this point I will never know, but for other who have PLESK/NGINX in the future here are my NGINX directives:
location / {
index index.html index.htm index.php;
rewrite "^/page/(.*)$" /page.php?i=$1 last;
rewrite "^/m/(.*)$" /modules/index.php?r=$1 last;
rewrite "^/s/([a-zA-Z0-9_]+)/([a-zA-Z0-9\.]+)" /storage.php?o=$1&f=$2 last;
if (!-e $request_filename ) {
rewrite ^/(.+)$ /r.php?_q=$1 last;
break;
}
}
# PROXY SETTINGS
proxy_buffering on;
proxy_buffer_size 128k;
proxy_buffers 4 256k;
proxy_busy_buffers_size 256k;
# FASTCGI
fastcgi_buffers 16 16k;
fastcgi_buffer_size 32k;
#headers sesion time
proxy_connect_timeout 900;
proxy_send_timeout 900;
fastcgi_send_timeout 900;
fastcgi_read_timeout 900;
gzip off;
brotli on;
