When a standard account poster goes to make a post the post image just spins and never posts
When a standard or moderator account poster goes to make a post the post image just spins and never posts. If I hit refresh after I make the post it does show up but, not always. This is happening even when someone is not posting a file or image, just plain text. Can anyone help me? Is this an account permissions issue in studio that I need to change? Maybe a server permissions issue?
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I tried changing the standard user permissions/account to Premium account, thinking maybe it was a user rights or permissions issue?
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Hello SmokeyMcduff !
Usually, this situation means the impossibility to finish the AJAX request. You may check it in the error log of your server (maybe there is the defined PHP error) or track the network response status. You may do it via open this page in Google Chrome and pressing F12 button at once. In the appeared bottom panel you need to switch on the Network tab, click there on any red color lines. Send us the screenshot with it.
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I just ran a test, I logged in as a regular user and tried to make a post. I got the error, where the post image just spins like it's processing. The file uploads to the server but, hands when I hit submit/post. I then logged out of the regular user account and then back in with my admin account. I was able to post the file no problem. That's what makes me think it's a permissions issue.
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LeonidS helped me fix it. I had to:
1) disable Antispam module
2) and switch to PHP version on 7.3 or lower. I was running 7.4 and that seems to have been the problem. -
Hello SmokeyMcduff !
It wasn't necessary to do both actions, the deal was in using the deprecated function in Antispam module. We create the ticket about it https://github.com/unaio/una/issues/2926
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I understand. I'm glad I could help find a bug...