I have a user who was created and on the site but somehow she doesn’t have a profile associated with her account so when we search we can’t find her. I looked her up in studio and under profile there is no name. How is that possible and what can I do to fix it?
In production websites, we saw some users delete their profiles and sometimes for an unknown reason the system does not auto-generate their profile. This is why we made this module, feel free to ask anything in private if you are interested on it.
I am dealing with one of the users with no profiles right now who she says that she cant even access that account. Does anyone have a solution for this as the only thing at this time for me to do is to delete that account and have them recreate it. Thanks.
I have limit number of profiles to 5 but that is a per user limit. I have about 500 users with only a few that are missing profiles so that wouldnt apply am I correct? Also the one person that I was dealing with in regards to this asked me to delete their profile so they could recreate and I now dont know of any by name that are missing their profile. I dont have the ability to sort by profile so finding another account missing a profile would be something I would look to you for direction.
UPDATE - as we checked together with Michael Farrington his UNA has fine accounts and profiles setup and the only way when the accounts without profiles may appear is by deleting profiles by themselves. BTW - UNA 12 has the filter option "Without profile" in the Accounts app.