Website Down
My community is down after activating the messenger module. Has anyone experienced this and can help? I did a server audit and found thtee fails. See screenshots. I reached out to TMS hosting and they said to go to the application provider, UNA.
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- · John Curtis
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Wow, sorry to hear. did you try reaching out to support@una,io?
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- · Expertzkris
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Your studio is still accessible, there must be some blocks affecting home page or new module. try to temporarily disable it and check again.
also your other page is up
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- · Tim
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In reply to Expertzkris
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I tried that but no luck yet. Will keep looking.
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Alex T⚜️
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Could you please check you web-server error log for any particular error when this happens ?
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Alex T⚜️
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- · Tim
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In reply to Alex T⚜️
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I don’t know where to look. The page shows a HTTP 500 error
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- · RJ Arsenault
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In reply to Tim
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My site has done that twice in the past week but it fixed itself within 5 minutes each time without me having to reboot the server.
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- · RJ Arsenault
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In reply to Tim
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Maybe a simple reboot will fix the issue. Are there error logs with more information?
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- · AJ Fariss
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Is your site in a dedicated server or shared hosting ?
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- · Tim
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In reply to AJ Fariss
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VPS
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- · Tim
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In reply to RJ Arsenault
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I don't know where to find error logs.
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- · Tim
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In reply to RJ Arsenault
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It’s been down three hours already.
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- · RJ Arsenault
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In reply to Tim
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Wow it seems its something more serious. I would check your error logs for clues.
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- · RJ Arsenault
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In reply to Tim
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It should be in your root directory. It isn’t always in the same place but I believe it would be a text file. It could also be in your MySQL portal. I haven’t checked them in a long time.
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- · Tim
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In reply to RJ Arsenault
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I would but I don’t know where to look. I did the server audit and found this.
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- · Igor Lebedev
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Try to enable "display_errors" for PHP.
In the UNA file located at inc/header.inc.php add this line after the opening <?php tag
ini_set("display_errors", 1);Then reload the page which shows 500 error. You should be able to see the full PHP error explanation.
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- · Tim
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I removed all of the homepage blocks and got it to come up. I am adding them back one at a time to determine which black is causing the problem.
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- · Tim
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I found the problem. With the events block disabled the homepage with a load. I am going to uninstall, delete, and reinstall and see what happens.
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- · RJ Arsenault
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In reply to Tim
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That’s great!!
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- · Expertzkris
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In reply to Tim
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That's it simple check blocks in specific page and removed them temporarily that's how to troubleshoot effectively :)
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- · Tim
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In reply to John Curtis
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I figured it out but that would have been my next step my friend 😊
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- · Tim
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It's happening again. This time with the profile page. Have tried removing one block at a time and testing. I have also removed all blocks, tested, and added them back one at a time, testing as each block is added, and still nothing. The only thing I have done different is uninstalling and deleting the Organizations app, which has been disabled for awhile because there were problems with it. It did not completely uninstall. There are still remnants of the app in navigation which I have disabled from view. Any ideas from anyone? Alex T⚜️ can you help? I can provide my login credentials for you if you can help.
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Alex T⚜️
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In reply to Tim
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It's happening again. This time with the profile page. Have tried removing one block at a time and testing. I have also removed all blocks, tested, and added them back one at a time, testing as each block is added, and still nothing. The only thing I have done different is uninstalling and deleting the Organizations app, which has been disabled for awhile because there were problems with it. It did not completely uninstall. There are still remnants of the app in navigation which I have disabled from view. Any ideas from anyone? Alex T⚜️ can you help? I can provide my login credentials for you if you can help.
Sorry I can't help directly, unless you're hosting on UNA Cloud.
But if you could check you web-server error log for any particular error when this happens and post it here I would probably will be able to advice something. If you can't find related error log, please ask your hosting support to find the error in error log.
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Alex T⚜️
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- · Tim
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In reply to Alex T⚜️
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I have received several database error notifications via email, all reporting duplicate entrys. See attached screenshot. The Organizations app also will not reinstall. My intent was to delete it and reinstall a clean copy. This is when the problem started.
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- · Tim
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Really strange. It just starting working again and I did nothing.
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- · Tim
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Organizations won't reinstall properly though.
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LeonidS
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In reply to Tim
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Hello Tim Burleigh !
It seems you have the trouble resolved by this fix https://una.io/page/cmts-view?sys=bx_forum&id=6383&cmt_id=29255
Just replace there the "bx_ads" on the "bx_organizations word".
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LeonidS