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My community is down after activating the messenger module. Has anyone experienced this and can help? I did a server audit and found thtee fails. See screenshots. I reached out to TMS hosting and they said to go to the application provider, UNA.

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    • Wow, sorry to hear. did you try reaching out to support@una,io?

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      • Your studio is still Β accessible, there must be some blocks affecting home page or new module. try to temporarily disable it and check again.

        also your other page is up

        image_transcoder.php?o=bx_froala_image&h=5411&dpx=1&t=1631762092

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        • I tried that but no luck yet. Will keep looking.

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          • Could you please check you web-server error log for any particular error when this happens ?

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            • I don’t know where to look. The page shows a HTTP 500 errorΒ 

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              • My site has done that twice in the past week but it fixed itself within 5 minutes each time without me having to reboot the server.Β 

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                • Maybe a simple reboot will fix the issue. Are there error logs with more information?

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                  • Is your site in a dedicated server or shared hosting ?

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                    • VPS

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                      • I don't know where to find error logs.

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                        • It’s been down three hours already.Β 

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                          • Wow it seems its something more serious. I would check your error logs for clues.Β 

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                            • It should be in your root directory. It isn’t always in the same place but I believe it would be a text file. It could also be in your MySQL portal. I haven’t checked them in a long time.Β 

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                              • I would but I don’t know where to look. I did the server audit and found this.

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                                • Try to enable "display_errors" for PHP.
                                  In the UNA file located at inc/header.inc.php add this line after the opening <?php tag
                                  ini_set("display_errors", 1);

                                  Then reload the page which shows 500 error. You should be able to see the full PHP error explanation.

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                                  • I removed all of the homepage blocks and got it to come up. I am adding them back one at a time to determine which black is causing the problem.

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                                    • I found the problem. With the events block disabled the homepage with a load. I am going to uninstall, delete, and reinstall and see what happens.

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                                      • That’s great!!

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                                        • That's it simple check blocks in specific page and removed them temporarily that's how to troubleshoot effectively :)

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                                          • I figured it out but that would have been my next step my friend 😊

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                                            • It's happening again. This time with the profile page. Have tried removing one block at a time and testing. I have also removed all blocks, tested, and added them back one at a time, testing as each block is added, and still nothing. The only thing I have done different is uninstalling and deleting the Organizations app, which has been disabled for awhile because there were problems with it. It did not completely uninstall. There are still remnants of the app in navigation which I have disabled from view. Any ideas from anyone? Alex T⚜️ can you help? I can provide my login credentials for you if you can help.

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                                              • It's happening again. This time with the profile page. Have tried removing one block at a time and testing. I have also removed all blocks, tested, and added them back one at a time, testing as each block is added, and still nothing. The only thing I have done different is uninstalling and deleting the Organizations app, which has been disabled for awhile because there were problems with it. It did not completely uninstall. There are still remnants of the app in navigation which I have disabled from view. Any ideas from anyone? Alex T⚜️ can you help? I can provide my login credentials for you if you can help.

                                                Sorry I can't help directly, unless you're hosting on UNA Cloud.

                                                But if you could check you web-server error log for any particular error when this happens and post it here I would probably will be able to advice something. If you can't find related error log, please ask your hosting support to find the error in error log.

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                                                • I have received several database error notifications via email, all reporting duplicate entrys. See attached screenshot. The Organizations app also will not reinstall. My intent was to delete it and reinstall a clean copy. This is when the problem started.Β 

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                                                  • Really strange. It just starting working again and I did nothing.

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                                                    • Organizations won't reinstall properly though.

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                                                      • Hello Tim Burleigh !

                                                        It seems you have the trouble resolved by this fix https://una.io/page/cmts-view?sys=bx_forum&id=6383&cmt_id=29255

                                                        Just replace there the "bx_ads" on the "bx_organizations word".

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                                                        UNA - Network Infrastructure for Communities

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