cr0atz

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First of all I would like to acknoledge the fantastic work the team does here with this platform and what an amazing product we have to work with.

However sometimes things go wrong, whether it is a bug after an update, or something else we have done wrong, when a problem occurs as an administrator of a number of UNA sites it is frustrating how slow and hard it is to get a response and some help sometimes.

I don't expect it for free even, I am happy to pay for service received, but would like to know if the UNA Team would be able to provide a responsive support service?

There are apps like Teamviewer where you can log in to a system and see the settings, look at files, troubleshoot, edit files if necesary and get to the bottom of a problem within minutes instead of days or weeks. The technology is there to provide the level of support that people have become accustomed to with other software and as I said I am happy to subscribe to a support service or pay for ad-hoc support when needed.

How does the community feel about this? Could we have some sort of rapid response service with chat and/or support ticket system that has things like Teamviewer or equivalent?

Andrew Boon 

Alex T⚜️

LeonidS

Mark Purser

Anton L

Alexey

boonexpert 

  • 439
    • Hello cr0atz !

      We have the tickets now in support@una.io mail box. It is checked every day and your request will not be missed. Your recent request with PayPal and Stripe is under checking - the developers are a little busy now, if you have doubts about the "freezed" response - you may write me directly via Messenger here.

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      After the last auto update I get this database error when trying to access Studio.

      Fatal error: Uncaught Error: Class 'BxTemplAcl' not found in /home/com/public_html/inc/classes/BxDolAcl.php:129 Stack trace: #0 /home/com/public_html/modules/boonex/timeline/classes/BxTimelineTemplate.php(37): BxDolAcl::getInstance() #1 /home/com/public_html/inc/classes/BxDolModule.php(71): BxTimelineTemplate->__construct(Object(BxTimelineConfig), Object(BxTimelineDb)) #2 /home/com/public_html/modules/base/general/classes/BxBaseModGeneralModule.php(25): BxDolModule->__construct(Array) #3 /home/com/public_html/modules/base/notifications/classes/BxBaseModNotificationsModule.php(40): BxBaseModGeneralModule->__construct(Array) #4 /home/com/public_html/modules/boonex/timeline/classes/BxTimelineModule.php(74): BxBaseModNotificationsModule->__construct(Array) #5 /home/com/public_html/inc/classes/BxDolModule.php(102): BxTimelineModule->__construct(Array) #6 /home/com/public_html/inc/classes/BxDolPreloader.php(84): BxDolModule::getInstance('bx_timeline') #7 /home/com/public_html/inc/cla in /home/com/public_html/inc/classes/BxDolAcl.php on line 129

      • 329
        • Hi!

          The solution can be found here https://una.io/page/view-discussion?id=7540 (answers from Anton L )

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          So we have a profile called "site news" which publishes a news post each day.

          As I understand, unless you are a "friend" of that profile you will not receive notifications of the news posts.

          Is there a way to bulk change members to add a friend?

          What database tables/fields are involved and could it be done with phpmyadmin ? 

          • 497
            • Hello. Some problem happened during your payment automatic registration. We've processed the license manually. Now you should be able to see the app in your purchases list. Feel free to contact us via PM if you need some help.

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              • Yes it seems you have different people responsible for replies.  I have bought two licences one is installed and operating already on one domain how to install it on the other domain?

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                • Yes it seems you have different people responsible for replies.  I have bought two licences one is installed and operating already on one domain how to install it on the other domain?

                  Hello, you just need to go to your second Studio (which uses different Key&Secret pair) -> Market Apps -> Purchases and download the app. In this case the second (not used) license will be used to download the app.

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                  In Studio for the member level it shows "View Person's Profile" is enabled.

                  ep62vk5h7sucurgmbyvvmyqiztbpuiyw.png


                  However when the member logs in with that member level they can't see their own profile,  "ACCESS DENIED".  See in the URL the -page is view-persons-profile?id=417.

                  Is there another place in permissions to grant access to this?

                  6hay5shzrnwnahbqkgju9phx6zkhqqtf.png

                  • 648
                    • Hello cr0atz !

                      By default, any registered profile has the possibility to look on his own profile if even his permission level doesn't have enabled the "View Person's profile" action. May you check it with other users with different levels?

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                      • No the person can not see their own profile nor the profile of others.

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                        • Any ideas on what is going wrong and how to fix it?

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                          Not logged in users can't 'Comments Post'.
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                          What size is the image supposed to be?

                          Every attempt results in a distorted image being displayed.

                          Also I am wondering if someone can help guide me on these two issues

                          Did I post them in the right place?  

                          Paid Levels
                          https://una.io/page/view-discussion?id=2359


                          Permissions for unauthenticated users
                          https://una.io/page/view-discussion?id=2438

                          • 799
                            • Essentially any image uploaded does not appear the way it should when you crop it.

                              Is there an "ideal" image size? Say if the image has text in it.

                              Its a painful process to get the text to appear centered and clear.

                              It would be helpful to know what the ideal image size is that will appear exactly as it does when you open it in paint for instance. 

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                              • May you check your cover images here https://ci.una.io/test/ ? Just to excluded the server specific parameters.

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                                • Seems to work fine on that test site.   Can you elevate the rights to access studio there so I can see if there is a problem with logo's using designer?  

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                                  cr0atz Discussions
                                  •  ·  439
                                  •  · 
                                  First of all I would like to acknoledge the fantastic work the team does here with this platform and…
                                  •  · 
                                  •  · 
                                  •  · Hello cr0atz !We have the tickets now in support@una.io mail box. It is checked every day and your r…
                                  •  ·  329
                                  •  · 
                                  After the last auto update I get this database error when trying to access Studio.Fatal error: Uncau…
                                  •  · 
                                  •  · 
                                  •  · Hi!The solution can be found here https://una.io/page/view-discussion?id=7540 (answers from Anton L&…
                                  •  ·  497
                                  •  · 
                                  So we have a profile called "site news" which publishes a news post each day.As I understand, unless…
                                  •  · 
                                  •  · 
                                  •  · Yes it seems you have different people responsible for replies.  I have bought two licences one is i…
                                  •  ·  648
                                  •  · 
                                  In Studio for the member level it shows "View Person's Profile" is enabled.However when the member l…
                                  •  · 
                                  •  · 
                                  •  · Any ideas on what is going wrong and how to fix it?
                                  •  ·  799
                                  •  · 
                                  What size is the image supposed to be?Every attempt results in a distorted image being displayed.Als…
                                  •  · 
                                  •  · 
                                  •  · Seems to work fine on that test site.   Can you elevate the rights to access studio there so I can s…
                                  •  ·  736
                                  •  · 
                                  Unauthenticated users can see people and discussions.  In permissions there is no place to "Turn Off…
                                  •  · 
                                  •  · 
                                  •  · Hello cr0atz !If you limit the action "View Person's Profile" it means that the guests will not…

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