Manual Confirmation of Email Address
As websites continue to grow and get more users signing up, for whatever reason if some is unable to confirm their email address the Admin MUST have a way to manually do this from the Studio, Accounts page.
This is critical - I am having many people try to participate on my site and then they disappear when they are unable to confirm their accounts. Many of these people are know to me and I would like to confirm their email address. How can this be achieved?
The work around posted previously is cumbersome and puts too much work on the Admin.
Running db query is faster but still too time consuming... UPDATE `sys_accounts` SET `email_confirmed` = '1' WHERE `sys_accounts`.`id` = ###;
where ### is user id number
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until this feature is implemented to studio:
from database it is easy to list and make the changes.
it is in sys_account table, email_confirmed field . -
Thank you. I did that and updated my post.
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I think with something like phpmysqladmin it can be listed all email_confirmed=0 accounts at once and you may just select and edit the ones inline without going to studio.
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I wish I could do this but do not have access. I am having the same issue.
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Can't you go to studio and then accounts?
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Yes this is part of service to a user/customer that if not done asap will make them never come back yet even actually see it for even a first time. And it will cause negative feedback to spread immediately about anyone’s site which will also trickle to be a negative feedback for UNA as well if it shows their the server behind it. This will show negative even on their app feedback quickly too!!!
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I can’t make code changes there.
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Sorry brother :(
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no problem 😊
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I believe you can just change it to auto confirm right?
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For the record, anyone can get into Studio regardless if they are using UNA Cloud or not. However, in the Accounts module, you do not have the option to set someone's account as "Confirmed". The only way to do this at the moment is by running that script in OP's initial post. I agree there needs to be a way to do this from Studio though.
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I thought there was and come to think about it, hell yeah there should be a way to confirm like you said in studio.
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Yes, there should be.
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True about access to Studio. I was referring to Cem’s comment about adding the code he mentioned. I do not have access to do that with UNA Cloud hosting.
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Manual confirmation of user emails is no available as a standard feature, because it is not a legitimate practice. The email account owner absolutely has to confirm their email from their inbox. As an admin, you can resend confirmation emails, setup transaction email server to insure better deliverability and you can directly contact the email hosted to assist them with the confirmation process.
There are situations when the email owner is known to the site operator, or the site operator may be receiving separate letters expressly confirming one's email ownership. In such cases the best thing to do is to resend a confirmation letter and send a personal note to the email owner asking them to confirm via a confirmation email.
Opting-in emails manually may be illegal. Please, refer to https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business - you may be fined for over $42,000 for EVERY email violation, and unless you have evidence of expressed record of email owner opting-in via Confirmation link from within their email, you may not be able to prove that your emails are sent legitimately.
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Having said that, I agree that there may be situations when for some reason manual email confirmation is useful - for example for testing purposes for admins, allowing to create multiple test accounts quickly. So, we have added this feature in v11 and already implemented ( https://github.com/unaio/una/issues/2499 ), but I reiterate that it is not intended for and is not recommended for manually confirming standard users emails.
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Thank you. Normally it should not happen, but nevertheless via Mailjet, I see addresses not confirmed even though the notification has been delivered. Conversely sometimes it is blocked, in this case I delete the account. Now why some people get the notification and don't click on the link, I don't know.
Did you know that there are people who instead of clicking on the link respond to the notification by entering their email address?
Welcome to an era where people do everything right now and don't bother to read anymore? But here in cases like that, I validate manually by breathing a big sigh of despair I recognize it. So logically yes, you are right we shouldn't need, unfortunately everything is not always logical. -
I am thinking about adding a whole new onboarding routine actually. It's becoming more and more common:
- User enter email or phone number to register.
- Password/Code is sent to that number or email.
- Registration is complete when password/code is entered.
When code is sent it's accompanied with "by using this code, you agree..." clause.
What do you think?
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I like this idea, indeed we see it more and more often, I find that it gives a good feeling of security.
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Andrew do it so that it sends the 6 digit code to the mobile device for confirmation just as the banks and credit cards account verifications are all doing today. That’s the best bet but you may or may not want to include something pertaining to the location of the device but also it needs to receive email in addition just to have on record of the action taking place so that if it was done by a hacker or third party or anything else that’s not the actual user then there is a link included in the email to be able to select and file a report just as a security measure. This will male users feel secure and protected which will give more credit and higher rankings to your company and others sites upon reviews by the public and critics.
I also am curious about if UNA will offer the option to allow a site to get an https instead of just http and also have option to SSL for their sites to enhance security measures and more protection so trusted sites can show certification proof to the users and reviewers. This was a big thing and it held true when I used it when hosting through the Network Solutions servers.
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I am using TMD and have the SSL https://molosserdogs.com/
GeeBeeSocial are you saying it is not available through UNA hosting?
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It is!
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I am using TMD and have the SSL https://molosserdogs.com/
GeeBeeSocial are you saying it is not available through UNA hosting?
I believe the problem is that some don't have access to cPanel. You should have access to cPanel if your with TMD
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True! I had access when I used TMD.
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True! I had access when I used TMD.
You should have access to your cPanel.
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Will be making a decision soon.
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Will be making a decision soon.
Good for you brother!
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👍
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Sure. I have access to everything even SSH.
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Definitely a great idea
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Thank you. Normally it should not happen, but nevertheless via Mailjet, I see addresses not confirmed even though the notification has been delivered. Conversely sometimes it is blocked, in this case I delete the account. Now why some people get the notification and don't click on the link, I don't know.
Did you know that there are people who instead of clicking on the link respond to the notification by entering their email address?
Welcome to an era where people do everything right now and don't bother to read anymore? But here in cases like that, I validate manually by breathing a big sigh of despair I recognize it. So logically yes, you are right we shouldn't need, unfortunately everything is not always logical.Very true and very sad. People don't want to move anymore. They want everything to be done for them.
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Let me give a "well done" to the UNA team. The ability to confirm accounts from Studio> Accouts is now available. I was pleasantly surprised to see that and the ability to switch to "impersonate" or "login-as" by switching to the profile being viewed by the site operator. These two features have helped me to assist my members with usability issues. Good Job UNA Alex T⚜️ Andrew Boon alexys Mark P LeonidS and the others working behind the scenes.
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Chris now we can.
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o, we have added this feature in v11 and already implemented ( https://github.com/unaio/una/issues/2499 ), but I reiterate that it is not intended for and is not recommended for manually confirming standard users emails.
Thank you Andrew Boon
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Great idea for version 12. :)
